Indraprastha Gas Limited [IGL] — no response and cheque misplaced / incomplete/ misleading customers

amitaanurag

from Delhi, Delhi

Address:	New Delhi, Delhi, 110085
Website:	IGL ...for png connection

Your bp no. [protected] pertaining to png connection
Worst department, customer care is misguided me and gave new statement every time i try to contact. Bp no generated on 7/4/18
As per telephonic guidelines...
Documents sent by courier and received as told by cc.. Than cheque of rs 1275 / in f/o igl deposited at cng outlet of model town, delhi sbi hindu rao hospital branch -26/4/2018, cheque no 547196.
Now when i call them they disconnect my call as soon as i tell them my bp no.
On my strict behavior and threatening to complaint cc transfer my call to some mr praveen supervisor. I don't know if he is also fake???
I came to that now my cheque is not tracable and giving different statement every time to stop it.
Now saying after receiving payment they need 90 days to install. Time since bp no generation till payment will not be counted anywhere. Now they have lost my cheque

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Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

May 12, 2018

Updated by amitaanurag as Resolved

Your BP No. [protected] pertaining to PNG connection
Worst department, customer care is misguided me and gave new statement every time I try to contact. BP no generated on 7/4/18
As per telephonic guidelines...
Documents sent by courier and received as told by CC.. than cheque of rs 1275 / in f/o IGL deposited at CNG outlet of model Town, delhi SBI Hindu rao hospital branch -26/4/2018, cheque no 547196.
Now when I Call them they disconnect my call as soon as I tell them my BP no.
On my strict behavior and threatening to complaint CC transfer my call to some MR Praveen supervisor. I don't know if he is also fake???
I came to that Now my cheque is not tracable and giving different statement every time to stop it .
Now saying after receiving payment they need 90 days to install . Time since BP no generation till payment will not be counted anywhere. Now they have lost my cheque

May 17, 2018

Updated by amitaanurag Dropped my cheque and documents at following address second time after advise from customer care executive on 25 April 2018.
Iglhatarsaal Near Chhatarsaal Stadium, Delhi, Model Town, Model Town, Delhi-110033
[protected]
Even After 22 days my cheque did not received by IGL departure as per information . My BP no generated on 7 April 2018.
Most irritating and irresponsible behavior from IGL customere care and IGL department.
Even after multiple calls and emails and request s nothing has been done to solve this mystery of misplacing cheque and what options left for me??
When ever I try to contact at IGL or customercare, they disconnect the call as soon as I tell my issue by saying that they will call me back in 5 min. But nothing is done.
My cheque still missing. I have to lodge FIR against IGL and above mentioned IGL outlet .