Indraprastha Gas Limited [IGL] — Non-installation of new connection at my new flat no. 1403, tower-77, jaypee kosmos, sector-134, noida.

My B.P. No. [protected] was provided to me on 30/04/2025.
Ever since then, I have been regulary following up or rather chasing your Company for installation of New Connection at my Flat but in complete vain.

I have talked numerous times over your customer care number and with your marketing person in Noida (Mr. Amit Raj). Every time I have been told that my documentation is complete but the IGL System/Server is DOWN and that your officials are unable to complete the feasibility study. I am being repeatedly informed by your customer care executives about the time lines that required by the Comapny for various activities before the connection can be installed as if the job cannot be done much before the prescribed time lines.

I have requested very submissively and informed that my flat has been rented out w.e.f. 24/05/25 but the new tenant is unable to shift into the New Flat as there is no Gas Connection. So, you can understand the inconvenience caused to me.

On 28th May'25 I have been given a Lead No. [protected] by by your executive Ms. Madhuri who told me that my requested has been shared to higher-ups with status of "Very High Priority". Yet, there is no response whatsoever from your Company side.

As I understand, there are PNG connections already provided by IGL in the other flats of the same tower as mine (KM-77) and still mine is not being given. Further, I don't think the feasibility study requires your computer system to be UP. It is a job to be done by your technician/engineer manually and report thereof to be submitted. Further, has your company not installed any new connection any where else in Delhi NCR in the last one month. This is impossible to believe.

I am already a customer of IGL with B.P.No. [protected] and this connection of mine was installed in 2-3 days without any fuss. So, I am really shocked at the extremely poor service being provided to me this time.

I strongly feel that your Company are giving me excuses and not telling me the real reason as to why the new connection is not being installed. You are also not in a position to tell in how many days will the job be done.

For heavens sake, pl install my new connection.
Hemant Kumar..