Indraprastha Gas Limited [IGL] — non-installation of pipeline because of neighbors

Address:	110016
Website:	www.iglonline.net

I am the owner of the ground floor flat. First floor is owned by another family. I badly need pipeline gas at my floor, as i am aware of its immense usefulness and safety.
But the family on the first floor doesn't want it and nor does it allow to install its pipes on its wall, (For ground floor), giving the bizarre excuse that the pipe spoils the external beauty of the building.
I want to know, don't i have a right to have pipeline gas at my floor? Today, pipeline gas has become the basic necessity. Just like electricity and water pipes are. If neighbors cannot say no those facilities, why are they allowed to say no to pipeline gas, that too for others. Nobody is pressuring them to install it in their kitchen. But they should not be allowed to object for others.
Because of them, i have to pay heavy bills for lng gas and also face the issues relating to lng cylinders supply etc. And suffer.
Why will igl listen to only such non-cooperative neighbors and not me? Where are my rights?