Indraprastha Gas Limited [IGL] — non waiver of late payment charges

Address:

New Delhi, Delhi, 110009

I have a igl connection in the name of ravinder kumar anand with b. P. No.[protected]. I have been regularly making payment of bill well before due date.in the year 2015, i received bill no.[protected] dt 08/01/2015 which was paid on 24/01/2015 well before the due date (29/01/2015). After that bill no.[protected] dt 10/09/2015 was received which incuded arrears of rs.1988/14 for the bills not sent to me & also not received by me. Immediatelly i spoke to your executive mr. Pawan on 09/10/2015 who advised me to make payment excluding late payment charges of rs.39/76 & informed me, the same will be adjusted in the next bill. However the late payment was not deducted in the next bill & i again spoke to another executive ms. Kalyani on 20/11/2015 who also advised me to make payment excluding late payment & the same will be adjusted in next bill. But to my surprise the same was never deducted from next bills. I have been regularly talking to your executives the details are as follows: 22/03/2016 — mr. Manish, 05/12/2016 — mr. Ramesh, 07/12/2016 — mr. Satya pal, 07/12/2016 — mr. Sushil, 23/01/2017 — mr. Shawet, 06/02/2017 — mr. Saurabh & 27/02/2017 — mr. Rohit. All these executives advised me to make payment & promised that the same will be deducted in the next bills. On this assurance i have been making bill payment before due dates excluding late payment charges. I regret to write, it is now more than 2 years, still late payment is not waived which is very nominal amt. Of rs 43/04. Since the amt. Is very nominal & i am a old partner of your company & have been making payments all these years before due dates, i request you to kindly waive this amount in the next bill.