Indraprastha Gas Limited [IGL] — not receiving bills for the igl connection

Hi,

I am not receiving any bills for the igl connection installed at my premises having bp no : [protected].

I had raised this through igl customer care and was assured that now bills will be delivered. I have opted for e-bill so that at least bills can be delivered through mail which also is not happening. Complaint numbers [protected], [protected], [protected], [protected].

Till now (In more than a year) i have received only one bill (Duplicate) that also through mail which was sent by an igl executive through mail.

I am not at all aware on what usages they are charging. Though i am making payments through the igl app but without any clarity on bills.

Igl customer care is worst, they do not easily answer the calls, today i made several calls but was not able to speak to any one. They simply keep you on hold and then disconnect the call.

Please help me to get the bills regularly.