Indraprastha Gas Limited [IGL] — online payment

Dear Sir

BP No[protected]

Regular consumer for last 5 years or more
No physical bill being received
no bill received on email
for last 6 months

you had no email ID for my account

bills were paid online as instructions in bank account bill pay on presentment

on checking it was seen IGL has not sent any bill on presentment basis to my bank account, hence not paid

further, I had registered to pay my father's IGL gas bill once, in my bank account, BP no[protected]
bills for this account were sent somehow to my bank account and were being paid.

further today, some people came from IGL and demanded cash payment. they had no bill or proof.

then they disconnected my connection.

online bill is paid

still your cust care executive want scanned bill receipts etc / transaction receipts, screenshots.
i am unable to do all this

kindly re instate my connection at the earliest

this is very service and very way to treat customers.
further your cust care representatives are unable to send statement of account by email.

they are telling me to create login for this purpose
what is this