Indraprastha Gas Limited [IGL] — over delay in the new igl connection

Address:

New Delhi, Delhi

Bp - no-? [protected]? Ref lead no-? [protected]? As per sms send on[protected]
On 12-04-17 i have paid rs. 6000/- for installing the new png connection in the name of shashi bhatnagar. But till today i. E 25-08-17 nothing is done. I have enquired so many time but no result and customer service is not responding properly. Finally on 11th aug they came at around 5.30 p. M. (After office hours) and they told that we will take 3-4 hours but that day we had to catch the train for that we have to leave the house at 8.00 pm so we requested to come on next saturday. On that day they said that “you are lucky that in 4 months the gas connection is being done otherwise it takes around 1 to 1-1/2 year.”
After so many reminders nobody has arrived till date. We have talked to some mr. Amit mob-no-[protected] so many times and every time he is saying that “yes i will do very soon”. Today he is saying that “i am on leave”. Even if he is on leave why can’t he instruct the concerned persons for doing the job.
In short, already we have suffered so many harassment and with folded hands you are requested to install the pipe line at my address flat no-57, promise co operative gr. Housing society, viaks puri nd-18 urgently otherwise i will be forced to take strict action against the igl.
Regards
Shashi bhatnagar
Mob-[protected], [protected]