Indraprastha Gas Limited [IGL] — png connection delay

Address:

DLF Capital Greens, New Delhi, Delhi, 110015

I have applied for a new connection in my apartment. It's been close to 6 months and the connection is not complete yet. This is the case when the pipeline was already existing outside my kitchen and there are a number of other apartments availing this service.

I have been trying to raise complaints through emails/ customer care numbers ( which in most cases they don't even pick) but to no avail. Seemingly typical govt dept attitude. Cannot even find an escalation matrix and do not know where to go from here.

They were quick to take security deposit but 3-4 months have passed since then and I am struggling to get it final.