Indraprastha Gas Limited [IGL] — Poor Connection service & employees not in office during working hours

Address:

Golf Link Residency, Sector 18B Road, Sector 18A Dwarka, Kakrola, Delhi, India, F2A 302

Hi,
I have applied for a new connection in Dwarka sector 18B where all the flats are already having the connection. The request was raised in March & all the documents along with the Cheque were also submitted. It is around 3 months & i dont see any update. Whenever i have tried reaching out personally at Dwarka office i found all the employees were out of office during office hours. No one was available even for discussion & at times the ones on contract were sleeping during office hours. Why is it so? Are the permanent employees they not liable to be present in office?

Contacting the customer care only results in escalation of the ticket but no action on ground. Very poor service & behavior of the staff in Dwarka office