Indraprastha Gas Limited [IGL] — poor service and wrong bill generated by igl

Address:

B-3/58 Yamuna Vihar Delhi, New Delhi, Delhi, 110053

This is in regards for the IGL PNG Connection B.P. No. [protected] at my residence. i am writing this mail to you regarding a discrepancy of Payment done on my account.

This IGL connection is setup at first floor of my house and from almost 2 years we don't use this IGL connection, So, I requested IGL team to disconnect the connection temporarily and for wrong bill on below dates.

17/11/2017 --Your Service Request No [protected] generated for Temporary Disconnection.
27/02/2018 -- Your Service Request No [protected] generated for Wrong Meter Reading has been registered and will be resolved within 10 DAYS.

19/04/2018 - Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

20/08/2018 - Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

31/10/2018 -- Your Service Request No [protected] generated for Wrong Meter Reading has been registered and will be resolved within 10 DAYS.

17/06/2019 -- Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

18/06/2019 - Your Service Request No [protected] generated for Temporary Disconnection

21/06/2019-- Your Service Request No [protected] generated for Temporary Disconnection

25/06/2019-- Your Service Request No [protected] generated for Query Service has been registered and will be resolved within 01 DAY.

I have raised these above case with IGL team and every time they had closed the case without intimation and don't solve the customer query. I asked to raised the case for Temporary disconnection and for wrong bill but they raised the case only for query service and when they raised case for the TD then they have resolved the case with the reason no one is available at the house but without intimation.
When I raised case on 20/08/2018 then I called customer care and get confirmation that this time Temporary connection is done, but after that they again generate the bill. I only have to pay 25 per month for TD connection but they charged on a monthly basis, as per their record TD has been done on 23/06/2019 when the agent again visited. Now they sent a bill of Rs 1067.86/-. Today I again raised case with the IGL second level escalation team for the issue, wrong ticket generated, wrong bill generated and why TD has not been reflected when they give confirmation on 20/08/2018, but again they raised case for the issue "Query Service". Really this makes us completely frustrated with these numerous complaints. Kindly look into this issue and help us to get this fixed asap.

Thanks and Regards,
Gaurav Arora
[protected]