Indraprastha Gas Limited [IGL] — request for removing the un - authorized lying of png line in the terrace of my house for conducting the repairing / renovation.

Address:	110029
Website:	[email protected]

From :-
Mukul prakash srivastava
House no. 114a, 3 rd. / top floor, lane no. -7,
Krishana nagar, safadar jung enclave
New delhi -110029
Mob. No. [protected] & [protected]

Customercare. [protected]@igl.co.in
Mr. Narendra kumar - ceo
Indraprastha gas limited,
Igl bhawan, plot no. 4, community centre,
Sector 9, r k puram, new
Delhi – 110022.

Sub :- request for removing the un - authorized lying of png line in the terrace of my house for conducting the repairing / renovation.
Dear sir,
At outset, please note that for subject cited matter, i have requested so many persons for last more than two (02) month and when the matter has not been resolved them i am approaching your good self.
The entire matter is being submitted here below in chorological order:-
1. I reside with my family at my residence (Own house) at krishana naga, safadar jung enclave, new delhi 110029. I have also purchase the terrace and it is under my possession.
2. I have not opted the png connection.
3. It was the matter of great surprise that without my permission, the installation team local contractor mr. Yogesh verma mob. No. [protected] & [protected], having a site office at lane no. -7it self, entered from neighbor’s roof and planted the png line on boundary wall of my terrace where beams are to be made for putting the shed of the terrace.
4. Move over, they have also planted the png line on the switch of my ground floor’s name plate & call bell. Resulting, call bell its switch & wiring got burnt. (Photo attached for your ready reference.)
5. Two month back, i met local contractor mr. Yogesh. During the meeting, mr. Yogesh promised to remove the png line but made lot of pretext to visit my house.
6. App. One month back, mr. Yogesh visited, sow the sight but after one week he told to lodge the complaint on customer care of png.
7. I made the call twice to customer care but all efforts gone in vain due to non-customer of png.
8. Somehow, i managed to get the contact details of local office of igpl, r k puram, new delhi. The concerned person behaved gently and gave the concerned person mr. Saod mob. No. [protected].
9. After several promises, mr. Saod visited my house, promised to remove the png line but on[protected] mr. Saod told that he is not in a position to remove the png line of my house due to non co-operation of local contractor mr. Yogesh.
10. I called mr. Saod for several times but his phone is either busy or no reply.
11. During the last telephonic conversation mr. Saod threaten that the safe custody of png lines my responsibility and if it gets damage then heavy penalty shall be imposed by igpl.
You good self are requested we (Me & my wife), both are just entering shortly into the age of senior citizen, have been facing the mental torture last more than two (02) months and if the png is not removed within three (03) working days then this mail will be forwarded to sarojani nagar policy station, new delhi for lodging the fir against igpl for torturing mentally & financially to the old couple for which a heavy financial compensation may also be claimed.
Thanking you and anticipating an apace & favorable action to resolve the matter.
M. P. Srivastava
General manager - marketing
Hpl electric & power ltd.,
357 q, pace city-ii, sector-37,
Gurgaon-122 001 (Haryana), india
Tel. : +[protected]/91/92/93/94/97 (341 ext.),
Fax : +[protected]
Mob. : [protected]