Indraprastha Gas Limited [IGL] — Wrong billing complaint- bp no.[protected]

Address:

NEW DELHI

This is my Sixth(6) Complaint since last 40 days regarding the same matter my earlier complaint no's are mentioned for your ready references :-
Complaint no.[protected], [protected], [protected], [protected] & [protected]

The complaint is regarding the Meter reader which hasn't come since the last bill no.[protected] dated 18.06.2022, after that i got all bills with minimum charges bills without meter reading update and while i was using the PNG regularly I paid all the bills without knowing that the bills are coming without meter reading
1.bill no.[protected] dtd18.06.22 for Rs.192.33
2.bill no[protected] dtd 20.08.22 for Rs.197.29
3.bill no.[protected] dtd22.10.22 for Rs.223.43
4.bill no.[protected] dtd24.12.22 for Rs.243.58
After that I came to know that these bills are coming without reading I given the self reading to IGL and i got the new Bill no.[protected] dtd 13.01.2023 for Rs.5083.18
I was surprised and registered my above complaints regarding my concern that the reading is fine I have given and i have used the PNG regularly but this bill amount should be adjusted with my earlier paid bills as above mentioned 4 no's and after that amount arise is only 3499/- which i have to pay to IGL but your customer care people are of no use every time i registered the complaint and it closed down without giving any resolution and this keep happening for 45-60 days and keep going on, i don't know how long.

So, I request you to understand the complaint and resolve it ASAP or else give me the customer redressal mail id to further complaint to consumer court etc.

Thanks & Rgds
Ajay Chawla
[protected]