Indraprastha Gas Limited — Request for new connection rejected

Address:

Gautam Buddh Nagar, Uttar Pradesh

DEAR SIR,
my booking reference no for new domestic PNG is [protected]dated 20.12.2013 in the name of madhavi jain.
I got the below mail rejecting my application saying wrong address.today I contacted your customer care and they told me that my application is rejected because the technician has reported that the address is wrong.
I am surprised, as my address is correct and no technician has ever called me nor visited my house so how he can report that address is wrong.
I was advised by customer care to apply again.
But now the PNG connection are not open in sector-61 noida. She told me to wait.

My question is-
1. How my address has been quoted as wrong.
2. No one has ever called me contacted me.




DR. MADHAVI JAIN
w/o S.C.JAIN
[protected]/[protected]
I/111
E/8B
PARSVNATH GARDENIA
SECTOR-61 NOIDA
[protected][protected][protected][protected]

mail as received from IGL

Welcome To IGL
Inbox
x


[protected]@igl.co.in
Jan 20

to me
Dear Customer, We thank you for showing interest for a domestic Piped Natural Gas connection. We however regret to inform you that we are unable to consider your request for the PNG connection DUE TO WRONG ADDRESS
IGL



Website : www.iglonline.net