Infibeam — Order id : 18513702 ; defective product. Won't take return. And no resolution after 20 days.

Address:	641008
Website:	infibeam.com

I purchased philips iron on 2nd may and was delivered after 10 days. When i opened it, it was defective and i raised the complaint immediately. Asked me to email the images of the prod and packaging. I emailed and waited for couple of days. No response. Every time we need to make std calls to reach their customer service. I called at least 6 7 times, now they are saying contact the philips directly to resolve the issue. When i first called philips they said contact infibeam as you purchased it from them.

There is no return policy. And now saying cant help. So, once we purchase the product, that's it. We gotta deal with your vendor directly. You play no role here. It's a complete headache.

I had to purchase another iron from amazon as it's been more than 20 days and now saying cant take return. Now i have to live with 2 irons worth 4000 rupees.

Now again contacted philips and waiting for resolution. Complete waste of time, and added stress.

This is my first and last purchase from infibeam. Worst service ever seen from any online merchants both in india and usa.