Infibeam — Rs 26994 not refunded - Cheating customer

Address:	560076
Website:	www.infibeam.com

Recently I bought a Philips 39PFL3850 Full HD LED TV, black from Infibeam.com and my order ID : 18938282 on Invoice Date : 18 Jul 2016 - Invoice No : DT[protected].

It was delivered to me on 23/July/2016 (http://ibl.infibeam.com/packages/track_package?awb_number=IBDELMAH1369201A6F6).

I called Philips customer care for installation and demo and Philips service engineer came and did table mounting and found some issue in the TV.

The TV what i got has some white patches at the back side and looks like a old TV repacked and sent to me.

In addition to that it has some white dots, flickering and color issues.

So i reported same to the infibeam customer care and they arranged for return pick through gati courier service(RMA ID: 42334 ).

The TV is returned and delivered to the infibeam warehouse on 10-AUG-2016 18:28 to imran.

But till now i dint get proper response from the infibeam customer care.
WhenEver i called, they reply that the TV is in quality checking and it will take 48hr for next update.
Yesterday they told me that it was sent to Philips Quality checking and it will take 7 working days for next update.

I bought TV on 18 Jul 2016 and today is 16-aug-2016.
Till now i am not able to watch any thing in TV.
I lost one month airtel dish TV subscription also because of this.
My money is totally locked with infibeam.com.

In addition to that, the service engineer took Rs 1250 for installation and demo for that defective TV.
He told that installation and demo for the TV bought from infibeam.com is not free and is payable.

I asked infibeam customer care to refund my money but they are not responding properly.

I am totally disappointed with infibeam.com.

So, please take necessary action to refund my money as early as possible.

Please help me in this regards.