[Resolved] Inox Leisure / Inoxmovies.com — payments made on 28th july did not receive ticket money not refunded

misfit

from Kolkata, West Bengal

Address:	Mumbai City, Maharashtra
Website:	Citrus pay Inox Movies

Dear sir,

I had tried to book a ticket on 28th july through citrus but failed. Two amounts of rs.332.00 (I. E. Rs.664.00) were deducted from my credit card in the evening on the same date. But due to unknown causes, the transactions failed. Citrus promised me to return the amount within four (4) days but hasn't done so yet.
Please let me know when i will get the return. These payments have been included in my monthly credit card statement of hsbc.

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Sep 20, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

- Mobile number provided for booking ticket(s)
- Date on which the booking was made
- Whether the bookings were done through INOX website, INOX box office, Paytm or Bookmyshow (for Paytm and Bookmyshow bookings please mail them on [protected]@paytm.com and [protected]@bookmyshow.com respectively)

Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

Regards,
INOX Support

Verified Support

Aug 19, 2017

INOX Leisure / INOXMovies.com Customer Care's response You can also mail us at [protected]@inoxmovies.com

Oct 28, 2017

Updated by misfit Mob No. - [protected]
Date of Booking - 28/07/2017
Booking done through Inox website (Citrus)

Ashim Chakrabarty.