[Resolved]  Inox Leisure / Inoxmovies.com — Refund not received

I booked 2 tickets on 20.11.2020 and paid through my sbi net banking account but due to night curfew impose by gujarat government the show was cancelled by inox, then they informed me that refund will be credited in my account in next 10 to 15 days, but after 15 days no any refund received in my account, so i contact them and they said that they already refund my amount and also sent details of refund, but till date there is no any refund amount received in my account, i asked my bank about this but they also informed me that there is no any such amount is pending in your account. I contact 2/3 times to inox about this but they have just one answer that they already refunded my amount.
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Aug 12, 2021
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Dec 15, 2020
Updated by pathak ajay
i contact with customer care of my bank and they informed my that no such refund is pending in my account.
Verified Support
Dec 15, 2020
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

We apologize for the inconvenience caused to you. However, we would like to inform you that the refund process for the unconfirmed booking has been processed from our end 20/11/2020. Kindly liaise with your issuing bank the below mentioned nos:

Payment Id: pay_G3I0YrbPodWCaL
Refund ID: rfnd_G3immauNdw1T6Y
Amount: ₹ 351.92
Processed on: 21 Nov 2020, 12:05:27 pm

Thank you for your patronage of INOX.

Warm Regards,
INOX Support
 
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    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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