Inox Leisure / Inoxmovies.com — Refund of credit card payment

I had paid Rs 1217 twice at Inox, The Marina Mall, Chennai on 1 june 2023 using my Axis bank credit card.

The employees there told me that my payment has failed first time but that amount was debited as per my credit card statement. (Screenshot attached below)

I spoke to the Axis bank manager and there I have been told to contact PVR INOX coustomer care... and After that I emailed them and still my issue did not resolved.
I have my credit card statement of paying twice in Inox chennai.