Inox Leisure / Inoxmovies.com — refund of the ticket amount

Address:

307, Krishna residency, Hyderabad, Andhra Pradesh, 500049

I purchased tickets from inox gsm mall hyderabad at window and made the payment though paytm. My money got dedcuted but the person at the window said that the ticket isnt booked (There is some error from inox server) and advised me to re-pay the amount again to book the same seats (The apyment was successful this time through paytm only). He also did assure that this amount will be refunded soon. I havent received my refund yet. When i raised this to paytm they confrimed that paytm has facilated the payment (It was through) and there isnt any issue from their end and confirmed that inox has to initiate the refund. I have been followng up with the managers from last 20 days but no one is responding properly.