Insaraf Furniture — Broken Product Delivered, no one visits to take it back

Address:

Mumbai City, Maharashtra

Hi, I bought a tv cabinet from Insaraf Furniture. I placed an order in January however, as promised it was not delivered on time. I called them up to put the order on priority, I was told that yes I will receive the order on time but it was delayed. We did not receive any email or message from them that there will be delay in the order. I called them again to know the status of the shipment. Again, they mentioned that it will be there in next two-three days. This time I asked them to share a mail confirming that I will receive the product in two-three days. Again no mail and no product received. All of a sudden after some days, I get a call from some courier agency that some product is with them and I need to pay for it as it is not a pre paid order !!! When asked, I was told the product is from Insaraf Furniture. I mentioned to the courier girl that it’s a pre-paid order and I do not have to make any payment for it. She said information she received from Insaraf says I need to make some payment! She said she will get back to me once status is cleared, again no call from the furniture company and the courier company. Finally the day comes when they decided to deliver the product to us. But without making any call that they will be coming to deliver the product, they simply come and knock the door. Since we both husband wife are working, we were in our office. So we had to get the product delivered at our friends’ place who stays in the same society. Now these people ask for money to be paid. I wonder why they wanted money as they simply used the elevator to reach second floor and put the product at my friends place ! When we reached home and opened the product, it was broken. That day was March 2 or 3rd. since that day we have been writing to them to replace the product but they have not got back to us. I request you to take strict action against them. They have been creating bad experience since day one by not delivering product on time, hiring a bad courier company and now bad post purchase service. I have all the documents, request numbers, mails and call details with me, will share them when required.