Hello -
Summary
[protected]
Force to renew policy in second year. No guidance on how to terminate / exit term insurance
since I told clearly, I was not intertesed in having this policy. Even in first year, insurnace company
nor the agent (Citi Bank) allowed me to exist.
I have all email communication regarding my intention to exist / terminate this term insurance
policy but to assistance given
Policy serving Brach Code/Address --- Birla Sunlife - Head Office Code: 000, Advisor Code: 001121 (Citi Bank)
Details
======
BISL and Citi have made it difficult for me to exist the policy. Even before the renewal date, I had expressed very clearly that I did not want to renew the policy, I was not given any assistance / guidance on what I need to do. My Citi Bank Visa card was charged for full year premium and ever since I am doing follow-up with both - BISL and Citi - but no response.
I went to BISL office after they charged my Visa and I was told to goto Citi bank. What I understaood was there is standing instruction given on policy to charged my visa each year. I made an application to cancel this standing instruction for next renewal. BUT I need refund of the second year premium since I have expressed very clearly about my intention to stop this term insurance with several emails to both Citi and BISL. Moreover, even for first year, I was not given proper guidance on existing the policy within 2 weeks.
I have done several follow-ups. Last Reference Number is: 30136660
Policy No:[protected] Term Insurance Life
Thanks,
Ajay
On Thu, Dec 27, 2012 at 11:07 AM, complaints IRDA <[protected]@irda.gov.in> wrote:
Dear Sir/ Madam,
We acknowledge your mail.
As we found information to be incomplete to register your complaint, we request you to send the complete details in the below mentioned format or you can contact 155255 (Toll Free) to register the complaint.
* Mandatory Fields
*Name of ComplainantMr./Ms.
Communication Details
*Door No./ Bldg/Name/ Floor
Street / Area
*City/Town/Panchayath/Village
Taluk/Tehzil
District
*State
*Pin Code
E- Mail
Telephone No
*Mobile No91
Fax No
*Insurance Type (Please mentioned Insurance Type
*Life
* Non Life
*Insurance Company Name
*Date of Birth of Policy Holder
*Policy No:
Cover Note:
Other Reference No:
Policy serving Brach Code/Address
*Details of the Complaint (Please type the full details of the complaint)
*Have you Approached Insurance Company Regarding This Grievance (If Yes Provide Ref No )
Regards,
Consumer Affairs Department
IRDA
Basheerbagh
Hyderabad
On Mon, Dec 10, 2012 at 12:55 PM, Ajay Birdavade <[protected]@gmail.com> wrote:
Hello – I need to know why I am forced to renew the policy when I had explicitly expressed in intention of NOT to renew the policy. No one from BLSI told me what I need to do to Stop renewal and automatic renewal was processed. I need refund of the premium that was charged to me against my wishes. Thanks & regards,
Ajay Birdavade+[protected]Pune) / +[protected] (Noida)
From: BSLI Customerservice [mailto:BSLI.[protected]@birlasunlife.com]
Sent: Monday, December 10, 2012 12:11 PM
To: [protected]@gmail.com
Subject: Policy Number[protected] / Reference Number 30136660 Dear Mr. Birdavade, This is in reference to your concern registered with us regarding your Protector Plus Plan, policy number[protected]. We would like to inform you that as per your request, we have deactivated the SI – Standing Instruction in the captioned policy and communication was also sent on November 20, 2012 in this regard. Further, with reference to the amount paid in 2012, we regret our inability to refund you that amount as the same has been already accounted towards the renewal premium of October 30, 2012 for the captioned policy. Please find attached the Tax Certificate for your reference. If our response is not as per your expectations, please feel free to write to our Grievance Officer at [protected]@birlasunlife.com. In case we do not receive a reply within 8 weeks from the date of our response, your concern will be considered as resolved. In case you require any information or assistance, our customer service executives would be glad to help you. Please feel free to get in touch with us at your convenience on the touch points mentioned below. Your policy is an important long-term financial planning tool; receive timely alerts and information regarding your policy by ensuring that your latest contact details are updated with us at all times. Kindly visit our website or the nearest branch for assistance in registration of your updated contact information. It is our endeavour to enhance your financial future by providing you the best services at all times. Warm regards, Shatarupa DaveCustomer Service OfficerBirla Sun Life Insurance Company Limited (Toll Free):[protected]Timing: 9 am- 9 pm (MONDAY TO SATURDAY)Website: www.birlasunlife.com Registered Address : One Indiabulls Centre, Tower-1, 15th floor, Jupiter Mill Compound, 841, S.B. Marg, Elphinstone Road, Mumbai - 400 013. Disclaimer:-Please note, according to new norms issued by the Telecom Regulatory Authority of India (TRAI), if you have activated the Do Not Disturb (DND) service on your phone, you may not receive your important financial information. We would like to keep you informed and suggest you activate Partial DND by sending an SMS "START 1" to 1909, so you can continue to receive your important banking and financial information The information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of, or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and immediately and permanently delete all copies of this message and any attachments from your system(s). The contents of this message do not necessarily represent the views or policies of Aditya Birla Group. Computer viruses can be transmitted via email. Aditya Birla Group Companies attempts to sweep e-mails and attachments for viruses, it does not guarantee that either are virus free. The recipient should check this email and any attachments for the presence of viruses. Aditya Birla Group does not accept any liability for any damage sustained as a result of viruses.
Caution: “The Insurance Regulatory & Development Authority is the Regulator for the insurance sector and does not carry out any prospecting or sales. Please do not respond to such offers however official or attractive they may look. These are spurious offers/calls. ”
--
Thanks & regards, Ajay Birdavade+[protected]
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