[Resolved] Mahindra First Choice Service Center — worst service experience

majoyen

Address:

Chennai, Tamil Nadu

My car met with am accident and I have left my car in mahindra first choice nerkundram branch!! they promised me to give the car with in 10 days!! but they have given the car after 21 days with out proper service!! and that too mine was a t-board car !! they service was very worst which I never experienced in any of the service centre!! they have replaced the doors but al the doors are not alligned properly!! they have replaced with local parts but have charged for original parts!! still I din get some parts when asked they are whiling away saying every day they wil give!! don know wt a kind of customer satisfaction they are providing!! please help me on this to get a good service !! I have to get justice for the amount I paid for!! contact me on [protected].

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ssindian

from Gurgaon, Haryana

I had my Ford Ikon car serviced from Noida Sec-5 workshop last month and had a terrible experience...1. Car was delivered to me late in the evening without vacuuming or polishing. I refused to accept then I was told I will get it next day.2. Next day I got the car but the polishing was still bad and when I started to drive to my office the AC fan was not working. So I went to the workshop and was told that the fuse was loose which they fixed. Ruined half day office.3. For polish, i was told that the material of my car was not holding the polish, as if it was made of wood. Stupid!4. The silencer hanger/rubber got broken and I asked them to fix it during service, but they tied the silencer with a plastic pipe from scrap that got burnt after I drove a few kilometers making the silencer fall down.5. Most importantly, after the service, my car is now leaking engine oil and when I complained the guy said my car had this problem before service. I told him that the car is old but there was no oil leak that fell to the floor prior to the service. He said they cant do anything and advised me to go to Ford.6. Last but not the least, the average of my car has dropped after service and there is nothing I can do, I wrote a mail to their customer care but haven't got a reply for ages. Their is no improvement in my car functioning as it normally happens after servicing.The answer is NO - Q1. Please clean the headlamp reflectors or change the bulb as light is dim - Ans: Sorry you need to go to Ford or install a kit from local market.Q2. You have spoiled the packing due to which the oil is leaking, now at least fix it - Ans: Sorry you need to go to Ford we don't have the required packing.Background and conclusion - I bought (was made to buy) the Rs 699/- mahindra customer's choice package that included one free service(labour charge), three services with with 50% off on labour, four car wash etc., and I then availed it for the service of my car thinking it to be a good offer that wasn't to be considering their performance and result. They are unprofessional, do not have good mechanics (at least the Noida Sec 5 branch) and unwilling to help, sometimes rude too.Mahindra First Choice has damaged my car and I DO NOT RECOMMEND THEIR SERVICES to anyone.