[Resolved] Airtel 4G LTE — Inter speed is poor

Vidya Santhosh

from Noida, Uttar Pradesh

Address:

Karnataka

We purchased airtel 4G LTE by paying 2600 for the device 4 months back. Once the allotted 9GB was utilized (which was suppose to be every month and until the bill is generated) the Internet speed in poor till date. When we contacted customer care they asked to pay 1800/- so that they can increase the quota (4GB) but no improvement in the speed and waste of money. After 22nd of every month, the speed is moderate for 3 days but then we receive msg that allotted (9GB) quota is utilized 100% and then the speed becomes poor which is unreasonable and unfair as we doesn't download anything as the speed is Only moderate. When i logged a complaint at 51619, they said service engineer will attend to this issue but no track or response to the complaint so far

No satisfaction in this last 3 months and also on purchasing this device with poor inter speed

Was this information helpful?

No (0)

Yes (0)

Oct 19, 2016

Complaint marked as Resolved

Verified Support

Feb 11, 2013

Airtel Customer Care's response Namaste ( Vidya Santhosh),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33