[Resolved] Airtel / Airtel 3G USB Modem — AIRTEL 3G USB Modem Speed | |||
Hi, I am using Airtel 3G USB Modem Device E1731 of 7.2 Mbps speed. It's a prepaid connection, which I purchased last year. It was working fine though the speed never reached 7.2 Mbps as claimed by Airtel but it was okay as per the standards of Airtel. I was getting a speed of around 2Mbps with which I could able to manage and do my stuff. But since 3 days the speed has reduced drastically to 10 Kbps, YES it is 10 kbps It's UNBELEIVABLE but it is TRUE, I think this is the real standard of Airtel. I guess even in poor African Countries we wont get such a low Internet speed unless and until Airtel is the service provider in those countries. Anguish Podium Deliberate To come out of my present distress I called Airtel Customer Care to report my problem and get the resolution, but as expected my anguish has increased 5 times. First I called the customer care number [protected], without listening my problem they routed me to another customer care number[protected]. When I called this number, they said this is a technical problem so I have to call another number i.e.[protected]. I called this number and they said to call 121 and tell your problem. Without loosing my patience I called 121 and reported my problem but I got a reply saying that the problem is related USB modem so I have to call 1234. I experienced this type of problem in the past as well and after struggling for more than week and calling to more than 4 to 5 customer care numbers the problem used to get resolved. The most irony is that Airtel charges money for the calls we make to customer care centers. I guess Airtel has found a new way of making money, they deliberately create a problem and then want us to contact them so that they can charge us for the calls we make. Can anyone please tell me as a normal person what should I do? Is there any forum or podium where I can express my anguish and get a solution to my problem? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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