[Resolved]  Airtel In Wb — The wicked policy of airtel in WB

Airtel — customer care & policies

Airtel customer care is very bad. I have called them to cancel my account and the agent told me that he does not have the permission to cancel it and he needs to forward me to another department which will make me a call back in 4 hrs. I did not get any call within the stipulated SLA. I reminded them one more time after a day's wait and now they gave me another id for future references with the same story. Still i did not get any response from them. I had to call them up again after waiting one more day. Same story awaits. Moreover surprisingly, i was told by the agent that no supervisor was available.

Finally the concerned department calls me up and says that it is cancelling the account as of today and not the day of submission.

Funny part is they are charging me for speaking to their customer care and no service was available including their supervisor and the concerned department. The person started giving me gyan of how reputed this airtel company is and when i shared the story, he simply backed out saying that he will take my feedback and put the phone down.

Not sure if this is the same case when we cancel the mobile service. Such a pathetic situation, hope the awareness of Customer Relationship increases in India.

Respected sir /madam,
i have been recharge rs 98/- for airtel net (650 mb )on 20.3.13, but net is active in my numb [protected].yet from that day i did not open the net of the temporally problem persistes.it is very very very..slow . when open the net then shows response unknown and packet data connection not available.then a long time net signal is showed and cutted the charges.but net did not opened. Airtel net for doing internet on mobile. For the last month or more i cannot properly surf the net. The problem is that less than 25% web sites can be opened. When i try to open a page a message is shown either reply unknown or no gateway reply. The problem has become so severe that the last 7 days when i used Airtel internet i could not even check my e-mail. Also Airtel has blocked us from using opera mini and other web browsers. I contacted Airtel customer care but the problem remains. Please help me.
my complaint number :[protected]. But problem is same.i am a poor persons.i am upset and cheated from airtel.i would, therefore, request u to please look into the matter.plz return or credited my money rs 98/-for airtel good will.Hope you will come to your senses .thanking u and awaiting a sympathetic consideration. Regards,

SOURAV CHAKRABORTY MOB No [protected]. ALTERNET NUMB. [protected].

Namaste Mr. Chakraborty,

This is to inform you that your concern listed on 29 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Chakraborty,

Further to our discussion dated 29 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Chakraborty,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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