Airtel WiFi Internet Connection — Highly Dissatisfactory customer service

Dear Sir / Madam,

I Miss Priya Singh, R/o N-22, Second Floor, Mukherjee Nagar, New Delhi, am requesting you to disconnect the service as soon as possible. I made a request for the connection on 26th of September 2012 and my connection was activated on 03.10.2012. However, till date i am not able to avail the service since the set up is not working. Since 5 days, I am continuously trying to call your staff members to resolve the issue. Unfortunately, no one turned up. I need net connection 24x7. My plan was :

Monthly Commitment Rs.1299
Free Minutes Rs.1000
Broadband Data transfer limit 15 GB
Download Speed * 8 Mbps till 15 GB, 512 Kbps post that
Phone no [protected]
Date 03.10.2012

I request you to kindly disconnect the service at the earliest. Please revert soon.


Regards,
Priya Singh,
[protected]
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Namaste Mr.Singh,

This is to inform you that your concern listed on 13 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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