[Resolved]  Hathway Internet - Hyderabad — Poor Services/ Cheating

Address:

Hyderabad, Andhra Pradesh

I would like to bring it to your notice that Hathway Hyderabad is one of the worst Internet providers and doesn't provide the services it promises for.

They provide poor services and make false promises to the customer.

I had taken that Internet connection more than a year back. I don't use Internet a lot (only get time for that in weekends) and whenever I tried logging in most times it didn't connect. There are major issues with their connectivity and when you call them up, you will get a false promise that it will be rectified with a few hours. I must tell you that never happens.

Recently, I changed my plan to 3 months unlimited plan and paid for that advance. All through that period of 3 months, I kept on facing disruptions through out and I must tell that the number of times it didn't work was more than the number of times it did.

I have kept mailing them about this frequently, but till data haven't received a reply from them (I have all those mails with me as a proof).

When the period of 3 months finished they asked me to renew and we reached a discussion where I made it clear that I didn't get the services promised for in those 3 months and they either need to return the money or provide an extension as they never provided the services they promised that they would.

To this their Customer Care said they will get back and never called me back. In spite of me calling them again many times, I haven't got a proper reply from them. They are just trying to make it back and forth and play with the customer.

I really feel that providers like these must be fined so that they don't fool their customer in future and it acts as a lesson for them

Hope this will be taken up seriously with them.


Thanks