[Resolved]  Tikona Customer Care & Services — Full & Final Settlement

Address:

Bangalore, Karnataka

Hey Guys,

Tikona customer care & services are worst in world, i asked customer care guys about full & final settlement statement so many times,they are not providing me the details, as per tikona policy, bill payment for next cycle is in advance, when i applied for disconnection, tikona care bill was generated for next cycle, they asked me to pay that & told me to refund that money, as i asked them payback my money, they are telling, no refund is applicable to you, when i asked them about full & final settlement statement, they are not providing me the details, where they adjusted my money, please read my full conversation with them, how they are irritating to the customers, they are worst in there conversations & services.

[protected][protected][protected][protected][protected][protected][protected]

Dear Mr. Airan,



This is with reference to your email regarding F&F of your Tikona Wi-Bro account.



According to our conversation with you on 5th Feb 2013, please note the following:



· As Full & Final Settlement has been concluded there are no dues pending and no refund applicable against your account.

· F&F details are as follows :



Usage Period : 17th April 2012 to 10th Nov 2012



MB’s consumed : 64207MB



Amount Payable : 0



Refund Applicable : 0



For further details kindly refer the attachment.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Monday, February 04, 2013 1:48 PM
To: J Nair
Subject: Re: Tikona UID - [protected]



Dear Mousin,


Read the email carefully, give me the full detail of Full & Final Settlement, I will not agree to you guys, until unless, you will not provide me the details in written.


Naveen



From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Sunday, 3 February 2013 1:07 PM
Subject: RE: Tikona UID - [protected]



Dear Mr. Airan,



We hereby confirm that services for your Account No.[protected] having Service ID ([protected]) has been terminated.



We have considered your Termination request date whichever is later as the date from which you should not be charged for services.



· As Full & Final Settlement has been concluded no dues are pending & no refund is applicable against your outstanding.



Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Saturday, February 02, 2013 9:09 AM
To: J Nair
Subject: Re: Tikona UID - [protected]



Mr Nair,

After my analysis of bill payments & bill cycle, i found that applicable charges vs bill cycle, provided detail was wrong , so i prepared one detailed data sheet as below:


These are details of first & last bill from tikona.












First Bill :





Last Bill :




Recurring Charges










Recurring Charge: ADBB699 (From 17-Apr-


466


Recurring Charges




2012 to 06-May-2012 )





Recurring Charge: ADBB699 (From










07-Nov-2012 to 06-Dec-2012 )


699

Recurring Charge: ADBB699 (From 07-


699







May-2012 to 06-Jun-2012 )





Usage Charges


0







Other Charges & Credits


-17.06

Usage Charges


0


Credit Adjustment




Other Charges & Credits





Taxes


84.29

One Time Charge: Installations Fees


500





(Service Tax @ 12% + Education Cess




Taxes





@ 3% on Service Tax)




(Service Tax @ 12% + Education Cess @










3% on Service Tax)





Deposits


0




205.8


Current Bill Amount


766.23

Payments


1301


Guidelines:


Current Bill Amount


569.8

















As per tikona bill statement , Recurring Charges are always for next cycle(Advance for next period)



Charges per cycle


Billed amount


Due date


Payments


Remarks


Date of payment made

Advnace Payment to Tikona representative








1301







Installation charges


500













17-Apr-2012 to 06-May-2012


466













07-May-2012 to 06-Jun-2012


699













[protected].79(Taxes)


569.79


25-May-12


569.79


Remaining Advanced payment for the cycle of 07-May-2012 to 06-Jun-2012


26-May-12

07-June-2012 to 06-July-2012


785.4


25-Jun-12


785.4





23-Jun-12

07-July-2012 to 06-Aug-2012


765.76


25-Jul-12


765.76





2-Aug-12

07-Aug-2012 to 06-Sep-2012


885.4


25-Aug-12


885.4





25-Aug-12

07-Sep-2012 to 06-Oct-2012


763.25


25-Sep-12


763.25





23-Sep-12

07-Oct-2012 to 06-Nov-2012


766.31


25-Oct-12


766.31





25-Oct-12

07-Nov-2012 to 06-Dec-2012


766.23


25-Nov-12


766.31


Not applicable to me according to termination Date & Discontinuation date


24-Nov-12






















































































I am attaching the bills, that i got from tikona for reference, i have full details of payments receipt and bill details. Please refund the amount as maintained in above table, if it is not applicable please provide me the details with description.





As it is really bad experience for me with tiokna services, My legal adviser advised me to take legal action, i am waiting for your full & final settlement description, if this time is not provide i will go for a legal action against below persons:



1. Mr J Nair,

2 Amreen A.

3. Anand k

4. Afreen

5.Pranay

6. Abhishek S.

Regards,

Naveen Kumar



From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Friday, 1 February 2013 8:41 PM
Subject: RE: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



According to our conversation with you on 1st February 13, please note the following:



· We would like to inform that, your first disconnection request was registered on 11th November 12 and your account was terminated on 24th November 12.



· At the time of installation the first payment paid by you was Rs.1400. and other payment details are mentioned below for your references.



Bill cycle


Billed amount


Due date


Payments


Date of payment made

17-Apr-2012 to 06-Jun-2012


569.79


25-May-12


569.79


26-May-12

07-May-2012 to 06-Jun-2012


785.4


25-Jun-12


785.4


23-Jun-12

07-Jul-2012 to 06-Aug-2012


765.76


25-Jul-12


765.76


2-Aug-12

07-Jul-2012 to 06-Aug-2012


885.4


25-Aug-12


885.4


25-Aug-12

07-Aug-2012 to 06-Sep-2012


763.25


25-Sep-12


763.25


23-Sep-12

07-Sep-2012 to 06-Oct-2012


766.31


25-Oct-12


766.31


25-Oct-12

07-Oct-2012 to 06-Nov-2012


766.23


25-Nov-12


766.31


24-Nov-12

07-Nov-2012 to 06-Dec-2012


-340.34


25-Dec-12


NA


NA

07-Dec-2012 to 06-Jan-2013


-340.34


25-Jan-13


NA


NA



· As Full & Final Settlement has been concluded no dues are pending & no refund is applicable against your outstanding.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected], kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Wednesday, January 30, 2013 8:45 AM
To: J Nair
Subject: Re: Tikona UID - [protected]



Hey Man, please send me the full breakdown of full and final settlement,

From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Tuesday, 29 January 2013 9:21 PM
Subject: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



According to our conversation with you on 29th Jan 2013, please note the following:



· We are informing you that we are ready to provide the services in your old place, however you’re shifted to another place that is non- feasible we can’t provide the waiver at this stage.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected], kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Monday, January 28, 2013 11:04 AM
To: J Nair
Subject: Re: Tikona UID - [protected]



Mr. Nair,



It is over Mr. Nair, , Please give me full and final settlement details, as i asked so many time, give me full break down, where you guys adjusted that many.





Thanks & Regards

Naveen Kumar

From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Sunday, 27 January 2013 2:14 PM
Subject: RE: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



As per your complaint regarding the full and final settlement issue, please note the following:



· As Full & Final Settlement has been concluded no refund is applicable against your outstanding.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected]; kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Saturday, January 26, 2013 9:35 PM
To: J Nair
Subject: Re: Tikona UID - [protected]



Mr Nair,





Please respond back, as 48 hours already over.





Thanks & Regards

Naveen Kumar



From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Wednesday, 23 January 2013 3:52 PM
Subject: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity Mto serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



According to our conversation with you on 23rd Jan 2013, please note the following:



· We would like to inform you that please wait 48 hrs to know the complete details about the refund, we are coordinated your details to our team please wait for the revert.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected], kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Tuesday, January 22, 2013 1:25 PM
To: Customercare
Cc: nodal.[protected]@tikona.in; nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in; J Nair
Subject: Re: [protected]-Tikona UID--Reminder






Dear Amreen A,

please send me the full breakdown of full and final settlement, i don't agree, what you have written in reply, i never agreed you or any of your customer care executive for refund over phone, i asked you guys to give me full breakdown of full and final settlement,so many times.



if you will provide me full & final settlement details, i will publish this mail chain conversation on public forum. This is my frustration, i will not recommend your services to anyone in future, i thought to return to your services, but will not take your services in future, you are loosing your customers , don't take it lightly .



Tell me where you adjusted my advance paid amount, I want my refund.



Thanks & Regards,

Naveen Kumar

[protected]



From: Customercare <[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Monday, 21 January 2013 3:47 PM
Subject: RE: [protected]-Tikona UID-



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.



As discussed with you over the phone please be inform that, refund is not applicable on this complaint.



Please be inform that, we had confirm to our team.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Amreen A,
Tikona Care

W: www.tikona.in



From: Naveen Airan <airan.[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Saturday, 19 January 2013 12:27 PM
Subject: Re: [protected]-Tikona UID--Reminder




Hi,

if you will not provide me the full detail, I will go to consumer court.





From: Naveen Airan <airan.[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Wednesday, 16 January 2013 2:16 PM
Subject: Re: [protected]-Tikona UID



Dear Amreen A,





please send me the full breakdown of full and final settlement, I am loosing my patience now.



Thanks & Regards,

Naveen Kumar



From: Customercare <[protected]@tikona.in>
To: "airan.[protected]@yahoo.com" <airan.[protected]@yahoo.com>
Sent: Wednesday, 16 January 2013 1:57 PM
Subject: RE: [protected]-Tikona UID



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.



As discussed with you over the phone please be inform that, refund is not applicable on this complaint.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Amreen A,
Tikona Care

W: www.tikona.in

From: airan.[protected]@yahoo.com [airan.[protected]@yahoo.com]
Sent: Sunday, January 13, 2013 3:16 PM
To: Customercare
Subject: RE: [protected]-Tikona UID

Dear Anand/ Pranay,



Attached mail’s response, both are conflicting , please send me the full breakdown of full and final settlement, if you will not provide me the full detail, I will go to consumer court.



Thanks & Regards,

Naveen Kumar

[protected]



From: Customercare [mailto:[protected]@tikona.in]
Sent: Thursday, January 10, 2013 4:13 PM
To: Naveen Airan
Subject: [protected]-Tikona UID



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.



We hereby confirm that a service for your Account having Service ID [protected] has been terminated as on 11/24/2012.



We would like to inform that, we have assigned your case to our team for the necessary action.



If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.





In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.





Regards,

Anand k
Tikona Care

W: www.tikona.in

From: Naveen Airan [[protected]@yahoo.com]
Sent: Wednesday, January 09, 2013 4:10 PM
To: Customercare
Cc: J Nair
Subject: Re: [protected]-Tikona UID

Afreen,



As per this statement "We hereby confirm that services for your Account No.[protected] having Service ID [protected] has been terminated as on 24th November", my services were terminated on 24th November,2012, I paid the advance bill for the month 7th Nov 2012 to 7th dec 2012, and i returned CPE with reference number 2956400, why refund is not applicable to my account. ?Give me the full & final settlement detail.



Regards,

Naveen Kumar

[protected]



From: Customercare <[protected]@tikona.in>e
To: Naveen Airan <[protected]@yahoo.com>
Sent: Wednesday, 9 January 2013 3:25 PM
Subject: [protected]-Tikona UID



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned request.



We would like to inform that, as per our system your account has been closed and there is no dues in your account.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Afreen P.
Tikona Care

W: www.tikona.in



From: Naveen Airan [[protected]@yahoo.com]
Sent: Tuesday, January 08, 2013 11:12 AM
To: Customercare
Subject: Re: [protected]-Tikona UID

Reminder !!!!



From: Customercare <[protected]@tikona.in>
To: Naveen Airan <[protected]@yahoo.com>
Sent: Saturday, 5 January 2013 6:47 PM
Subject: [protected]-Tikona UID





Dear Customer,



Greetings from Tikona!



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



As discuss your request has been forwarded to the backend department for necessary action,however they will contact you.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Amit S
Tikona Care

W: www.tikona.in



From: Naveen Airan [[protected]@yahoo.com]
Sent: Friday, January 04, 2013 5:49 AM
To: Customercare
Subject: Re: Tikona UID-[protected]



Please give the the full detail of final settlement & detail.



Regards,

Naveen Kumar

From: Customercare <[protected]@tikona.in>
To: Naveen Airan <[protected]@yahoo.com>
Sent: Friday, 28 December 2012 12:09 PM
Subject: Tikona UID-[protected]





Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned request. We regret the inconvenience caused to you.



we would like to inform you that, your request has been forwarded to the backend department for necessary action.



In case of any further assistance, please call us toll free number[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Abhishek S.

Tikona Care

W: www.tikona.in



From: Naveen Airan [[protected]@yahoo.com]
Sent: Wednesday, December 26, 2012 2:32 PM
To: Customercare
Subject: Fw: [protected]-Tikona User Id





As i returned the CPE withe reference no:2956400 , When i will get my advance paid money as 766 back, please clear the dues.



Naveen Kumar



----- Forwarded Message -----
From: Naveen Airan <[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Saturday, 1 December 2012 10:29 AM
Subject: Re: [protected]-Tikona User Id



Please confirm the advance payment of Rs.766 of advance bill as attached copy of payment.,




Transaction Details

Amount 766.23

Gateway Payment ID [protected]

Post Date 1124

Transaction Id



From: Customercare <[protected]@tikona.in>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Saturday, 1 December 2012 9:21 AM
Subject: [protected]-Tikona User Id



Dear Mr. Kumar,



Greetings from Tikona!



This is with reference to your below mentioned request. We regret the inconvenience caused to you.



We hereby confirm that services for your Account No.[protected] having Service ID [protected] has been terminated as on 24th November.



We would like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later.



Kindly confirm whether the instrument has been collected from your premises or not.



In case of any further assistance, please call us on toll free number[protected] or write to [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Saraswathi P.

Tikona Digital Networks

W: www.tikona.in

From: airan.[protected]@yahoo.com [airan.[protected]@yahoo.com] On Behalf Of [protected]@yahoo.com [[protected]@yahoo.com]
Sent: Friday, November 30, 2012 9:27 PM
To: Customercare
Subject: RE: [protected]-Tikona User Id

I paid the bill amount (Rs 766) for the period Nov7 2012 to Dec 7 2012, Which is not applicable for me as per request date nov 11,2012, but in below sheet that is not mentioned.



From: Customercare [mailto:[protected]@tikona.in]
Sent: Tuesday, November 27, 2012 4:03 PM
To: Naveen Airan
Subject: RE: [protected]-Tikona User Id



Dear Mr. Kumar,



We hereby confirm that services for your Account No.[protected] having Service ID [protected] has been terminated as on 24th November.



We have considered your last usage date or Termination request date whichever is later as the date from which you should not be charged for services, basis which necessary waivers (if any) have been passed and revised outstanding amount has been calculated as described below.



As informed in our earlier communication, we will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same. In event of equipment’s not being returned you are liable to pay additional charges of Rs.1500/-.



If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.



If any amount is payable by you please ensure you pay the same on priority to avoid late payment charges and any other inconvenience at later stage.



Mentioned below are amounts payable considering both scenarios (a) Equipment Returned and (b) Equipment Not Returned.



Particulars


CPE Returned


CPE Not Returned

Amount Payable







Non - Usage Period







Waiver for Non-Usage Period







CPE Charges


NA


1500

* Balance Amount











Please feel free to contact us on[protected], select option 2, if the address is incorrect.



Tikona as a company is constantly looking at developing new products and improving processes to meet the market needs which are customer centric. We hope you would give us an opportunity to serve you again in future.



Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.



We appreciate your patience and kind support.



Regards,

Amreen A,
Tikona Care

W: www.tikona.in





From: Naveen Airan [[protected]@yahoo.com]
Sent: Tuesday, November 27, 2012 11:57 AM
To: Customercare
Subject: Re: [protected]-Tikona User Id

Reminder!!



From: Customercare <[protected]@tikona.in>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Saturday, 24 November 2012 2:57 PM
Subject: [protected]-Tikona User Id



Dear Mr. Kumar,



Greetings from Tikona!



This is with reference to your email regarding disconnection issue with your Tikona Wi-Bro account.



We would like to inform you that, your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected]. Kindly retain this for a future reference.



In case of any further assistance, please call us at[protected] toll free number or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Ashvini S.

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

From: airan.[protected]@yahoo.com [airan.[protected]@yahoo.com] On Behalf Of [protected]@yahoo.com [[protected]@yahoo.com]
Sent: Saturday, November 24, 2012 1:20 PM
To: Customercare
Subject: RE: Tikona UID [protected]

Sir, your resolution of issues/problem i.e. activity one time is over, Please disconnect my connection. Consider this is my final mail for disconnection .



From: Customercare [mailto:[protected]@tikona.in]
Sent: Saturday, November 24, 2012 11:35 AM
To: Naveen Airan
Subject: RE: Tikona UID [protected]



Dear Mr. Kumar,



With reference to your email, disconnection request which was given on 11/11/2012 is in progress and we will call and update you on the status .



We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor & outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount. Entire outstanding amount shall be required to be paid to create full & final settlement of account.



Please be informed that the disconnection and the full-final settlement of the account will be processed with- in 45 days from the date of disconnection request received.



The activities are summarized again:

Activity No.


Activity Description


Days for Activities

1


Resolution of issues / problem with your cooperation


10 Days

2


Formal email or call from your Registered Email / Mobile No.


Before closure of 1st Activity

3


Suspension of account (last bill cycle)


Within 3 days of closure of 1st Activity

4


Payment of outstanding payment and return of CPE, adopter etc.


Within 3 days of closure of 3rd Activity

5


Closure of account


Within 48 hours of closure of 4th Activity







Please note your reference is 1-[protected] Kindly retain this for future reference purposes.



We would still request you to rethink and give us an opportunity to serve you better.



Please feel free to contact us on[protected] to provide us any feedback regarding our service.



Our Customer Care associate will be glad to assist you.



We appreciate your patience and kind support



Regards,

Amreen A,

Tikona Care

W: www.tikona.in

From: Naveen Airan [[protected]@yahoo.com]
Sent: Friday, November 23, 2012 9:42 PM
To: Customercare
Subject: Re: Tikona UID [protected]-- gental Reminder

Reminder...



From: Naveen Airan <[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Monday, 12 November 2012 8:04 AM
Subject: Re: Tikona UID [protected]



Hi Rachana,



I have already stopped using Tikona broadband service, from Nov 10th 2012.



Regards,

Naveen Kumar



From: Customercare <[protected]@tikona.in>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Sunday, 11 November 2012 3:29 PM
Subject: Tikona UID [protected]



Dear Mr. Kumar,



We have received a request for disconnection of Tikona broadband service for Service ID <[protected]>.



Please be inform that, your account shall remain under our retention effort for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us.



We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor & outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount. Entire outstanding amount shall be required to be paid to create full & final settlement of account.



Your Docket Number is 1-[protected]. Kindly retain this for reference purpose.



The activities are summarized again:

Activity No.


Activity Description


Days for Activities

1


Resolution of issues / problem with your cooperation


10 Days

2


Formal email or call from your Registered Email / Mobile No.


Before closure of 1st Activity

3


Suspension of account (last bill cycle)


Within 3 days of closure of 1st Activity

4


Payment of outstanding payment and return of CPE, adopter etc.


Within 3 days of closure of 3rd Activity

5


Closure of account


Within 48 hours of closure of 4th Activity



We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.



Regards,

Rachana Y.
Tikona Digital Network Pvt Ltd.

W: www.tikona.in



________________________________________
From: [protected]@yahoo.com [[protected]@yahoo.com]
Sent: Sunday, November 11, 2012 10:49 AM
To: Customercare
Subject: Please discontinue my tikona wireless internet service as of today-Naveen Kumar-[protected]

Hi,
Please discontinue my tikona wireless internet service as of today, i am very happy that i used tikona wireless internet service, unfortunately,i have to give up the connection,due to my transfer to other location .
I had already made an request through customer care
request number : 1-[protected]
Regards,
Naveen Kumar

[protected][protected][protected]

Naveen