IOCL — Extreme Harassment and Humiliation by IOCL (Zirakpur Indane Distributor)

Address:

Mohali, Punjab

I had booked gas cylinder via IVR (using no [protected]) on 1st March, the ref/booking no. of which is 202125. It has been 12 days and I haven't received the cylinder yet. This happens every month and delay of 2-3 weeks is very normal and sometimes even a month. I've been calling my zirakpur indane distributor for the last 5 days continuously and have done more than 500 calls till date but no one ever attends the call. I do call them (on [protected], [protected], [protected]) almost on daily basis but every time I find all the numbers busy and if it rings no one ever attends the call. This is the case of every month and we have to do numerous no of calls for booking/confirm about the delivery and have to continuously call them for 1 week to get the call connected and talk to them. If they ever talk after trying 1000 calls they talk extremely rudely like illiterates and disconnect the call without answering any question. About all these incidents i.e. "Delay in refill supply" and "Telephone not attended", I personally went there and described all this which is happening with me since ages but they never listen anything and contrarily threats us that they would disconnect our connection if I would again do any complaint. These all issues are with almost all the people living in our or near by societies and everybody complains them but they never listen to anyone. We are eating food from outside for the last 1 week continuously but till when we'll do like this and have food from hotels and restaurants?? I had lodged a complaint earlier too on Indane wesite but haven't received any respond till date. I opted for "Inform me on email". So please do respond this time. It's really very very very urgent and critical situation for us to survive. It has already been so late (15 days) and we are facing extreme harassment and humiliation but no one has called us till now. Finally, I myself called Indane helpline no today in the morning to verify about this complaint and to confirm how quick this be resolved we can get our cylinder but they also said it will 48 hours to resolve this and I'll have to call them again to verify the status as submitting/posting complaint on the Internet doesn't work. What the crap system is this?? Why should I call them again and again to take the follow up if the mistake is their only?? Their whole system is crap. I want to take this matter to media and police also. Below are all the complaint nos: Docket No: 1982804 and 1982805 Complaint No: 1986415 Service Request No: 1987571