[Resolved]  IOCL — Hardly Picked phone at any office

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi,
I am Himanshu a consumer (29887) of IOCL Mithla Gas agency Shop No4 and 5, A73A, Sector 19 Noida,
First of all they hardly picked any call moreover i have booked or applied for DBC (double cylinder connection) on 14-Jan- 2014 Ref NO ( R[protected] ) and also submitted all relevant document as the agency asked for, but today ( 12 Feb 2014 ) and i still got no connection due to some of their server problem as i am told about.

The Agency gave me a Noida IOCL area office number ( [protected] ) and a lady sit over there and hardly picked any call but by god grace my phone got picked and the response and behaviour is so pathetic and poor the lady does not know how to talk and what to talk no manners at all.
Then i asked about head office number and both time the Agency and noida area office gave me the same number of same lady called Renuka Shukla ( [protected] ) and she never picked any call of mine she always let my phone ring or hung my call but never pick.

The so called IOCL Online feedback/complaint portal is the worst than IRCTC booking portal, after you clicked on complaints button the page never came back.
Now anyone if has some authentic number to sort out this problem and neglagance of IOCL towards its Customer.

Thanks
Himanshu
[protected]