IRB — Excess toll charged on Mumbai-Pune Expressway

On 31/10/2024 while travelling on Mumbai-Pune expressway successful toll transaction happened at Khalapur toll plaza (Tran ID[protected]
01000B[protected])
Mean while online fastag recharge failed and Double toll was charged at Talegaon Toll plaza Which should have been double of remaining toll amount of Rs. 80 i.e. Rs. 160 But instead was charged Double of Rs. 240 i.e. 480 (Reeipt No [protected]) & was told that the only option available.