[Resolved] IRB Infrastructure — pune mumbai expressway- toll collected twice on 12-sep-2018

mayurkher31

Address:

411033

On Wednesday 12-Sept-2018 traveling from Pune to Mumbai, while crossing Talegoan toll, I paid 230/- from my HDFC debit card ( attached snapshot from bank statement) and at the same time my car FAST tag got debited for 138/- from talegoan toll & 92/- from khalapur toll ( total 230/-). So its double toll charge from my debit card & from my fast tag as well (Fast tag account[protected]. The person on the toll counter was completely aware that I have paid the amount from debit card swipe. Attached are photos from debit card swipe & paytm fast tag statement.

Regards,
Mayur Kher
email : [protected]@gmail.com

+2 photos

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Nov 24, 2018

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Oct 15, 2018

Updated by mayurkher31 Still There is no resolution on this complaint. No communication from IRB as well. Waiting for my refund of double toll charge.

Verified Support

Oct 23, 2018

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!

We are in receipt of your email dtd: 26.09.2018 relating to double payment o[censored]ser fees through Debit card and Fastag Account at Talegaon & Khalapur Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal.

At the outset, we sincerely apologize for inconvenience caused to you. In this regard, we would like to clarify as under:

1. The information provided is insufficient. We request you to provide Tag details, vehicle number and copy of toll receipt/transaction time for debit card payment to verify the same

2. It may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted. If the person at toll booth fails to notice the same, cash payment is asked. It is advisable to inform about Fastag affixed on the vehicle before making cash payment.

For any further assistance or clarification, please feel free to write back to us.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.