Irctc — No Refund for almost 2 Month

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam, This is heights of irresponsibility of the Indian Railways, irrespective of the board that issues the refund. A meager amount of 2045 INR is taking almost 2 MONTHS to be refunded. I had to face the inconveniences because of your incompetence of the delayed trains and now the inconvenience of not getting my money back. This has gone way out of hand and i have showed enough of patience. Following are my details for your reference : Transaction ID : [protected] PNR Number : [protected] Train Number : 12141 Name of passenger : Arindam Pal TDR filed : 8th Feb 2015. Following are the List of TRAILING Mails that have transpired : On Tue, Mar 3, 2015 at 12:42 PM, <[protected]@irctc.co.in> wrote: Dear Customer, Kindly note that all refund policy is framed by Indian Railway. TDR Refund is process/approved/repudiated by zonal Railway as per Refund Rules. IRCTC forward the case to Zonal Railway on the basis of customer requests. Once refund received from Zonal Railway, it will be credited back to customer account.Your cooperation is highly solicited in this regard. Thanks & Regard Sonali Bansal Executive Customer care [protected]@irctc.co.in Ph[protected] [#1031997] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Re: Re: Re: [Fwd: Re: Cancellation of ticket] From: arindham.[protected]@gmail.com Date:[protected]:34:20+05:30 To: [protected]@irctc.co.in Cc: [protected]@irctc.co.in [protected][protected][protected][protected] Dear Sir/ Madam, This is wrt to the trailing mail. Its almost 1 Month that there is No Refund. This is outrageous. I have never faced so much of problems from the railways. The Trains in more than 5 Hours LATE. I had spend my night in the CST Station. As per Your Noms, I file for a Refund ON TIME. But still is it is taking almost 1 Month to get a meager amount of INR 2045. This is by far the most troublesome experience i have had with the Railways. Following are the details : Transaction ID : [protected] PNR Number : [protected] Train Number : 12141 Name of passenger : Arindam Pal TDR filed : 8th Feb 2015. I still request you to kindly expedite on the matter immediately and refund the requisite amount. Thanks, Arindam Pal. Managing Partner. AP Engineers & Consultants +[protected] On Fri, Feb 20, 2015 at 2:36 PM, <[protected]@irctc.co.in> wrote: Dear Customer, Kindly note that we are in the process of communicating this refund process online with most of the Railway Zones to make the refund process faster and are expediting the matter with the competent authorities but still amount of refund is decided and granted by the concerned Railway zones and this process takes some time. Kindly cooperate with us, once the refund is received from the railways the amount will be credited to your same account. Thanks & Regards Shambhu kumar Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#977515] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Re: Re: [Fwd: Re: Cancellation of ticket] From: arindham.[protected]@gmail.com Date:[protected]:29:43+05:30 To: [protected]@irctc.co.in Cc: [protected][protected][protected][protected] Dear Sir/Madam, This is with respect to the trailing mail. Its been 12 Days that the cancellation is still in process. This is my first time that I am facing so much of an inconvenience from your end. Requesting you to kindly expedite on the matter and revert back as it has been way to long. Looking forward for your favorable reply. Thanks, Arindam Pal. Managing Partner. AP Engineers & Consultants +[protected] On Sun, Feb 15, 2015 at 8:17 AM, <[protected]@irctc.co.in> wrote: Dear Customer, Kindly note that we are in the process of communicating this refund process online with most of the Railway Zones to make the refund process faster and are expediting the matter with the competent authorities but still amount of refund is decided and granted by the concerned Railway zones and this process takes some time. Kindly cooperate with us, once the refund is received from the railways the amount will be credited to your same account. . Your case is being dealt by CCM/Refund..Chief Commercial Manager/Refund East Central Railway(ECR), Biscomaun Tower, 5th Floor, West Gandhi Maidan, Patna-800001 .(EC Railway Zone). Thanks & Regards Laxmi Saini Executive (Customer Care) [protected]@Irctc.co.in Ph[protected] www.Irctc.co.in[#946777] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Re: [Fwd: Re: Cancellation of ticket] From: arindham.[protected]@gmail.com Date:[protected]:32:47+05:30 To: [protected]@irctc.co.in Cc: [protected][protected][protected][protected] Dear Sir, Thank you for your reply. Please do understand my reticence. I am aware that the railway board and the IRCTC are different entities altogether. I would just want to know, the tentative tenure required to refund the amount. In case of your inconvenience, it will be also of great help if you could guide me to the correct source (email address, contact number, etc.), to whom i will be able to raise my concerns. Looking forward for your favorable reply. Thanks & warm regards, Arindam Pal. +[protected]. On Wed, Feb 11, 2015 at 8:37 PM, <[protected]@irctc.co.in> wrote: Dear Customer, As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerned Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking. Thanks & Regards Vinay Executive, Customer Care [protected]@irctc.co.in www.irctc.co.in [#930972] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ -------- Original Message -------- Subject: Re: Cancellation of ticket Date: Wed, 11 Feb 2015 20:00:37 +0530 From: Arindam Pal <arindham.[protected]@gmail.com> To: [protected]@irctc.co.in References: <CACSEMJ8Hh59e_rdF=teRF3gBnrsyR-OfOQ1j_TmhrouxQB=[protected]@mail.gmail.com> Dear Sir / Madam, This is with respect to the trailing mail. My TDR was filed from your end on 8th Feb 2015. Requesting you to kindly make me aware of how long does it take for the refund to take place as i haven't received the money. This being my first time in the process, would highly appreciate if you could co-operate with me. Attached with this mail are the details of the TDR and the transaction. Thanks and regards, Arindam Pal. +[protected] On Sun, Feb 8, 2015 at 3:17 AM, Arindam Pal <arindham.[protected]@gmail.com <mailto:arindham.[protected]@gmail.com>> wrote: Dear Sir / Madam, Requesting you to please cancel my ticket and do send me the TDR Number. Details of the ticket are as follows: Transaction ID : [protected] PNR Number : [protected] Train Number :12141 Name of passenger : Arindam Pal The train being excessively late, i need to cancel my ticket. I havent started the journey. Requesting you to kindly guide me on the cancellation process, for me to do the needful. Thanks & regards, Arindam Pal. +[protected].