Irctc — unable to fill UBI prepaid card

Address:

Ahmedabad, Gujarat

I have been trying for several days to enroll an UBI prepaid card for irctc to book only Railway tickets with irctc.com under my father's name. It says that we need to provide the exact name as it appears on PAN card (NSDL form) and I Exactly added the same name to fill the form (physical card and virtual card) but your site tells me that the name doesn't match the PAN card. Then I called up PAN card department and verified my father's name on the PAN card and what name I was entering is Exactly correct. The problem is in ur site. Please fix the problem. I have sent many email's to irctc customer service but no proper help.This is really pathetic service. Why do you come up with a site when you can't even enroll a person to get the benefits nor help anyone for it...