ITC — aashirvaad atta not received so far even after winning the aashirvaad atta lottery contest

Address:

ITC Quality Care Cell, P.O Box No.592, Bangalore-560005., Bangalore, Karnataka, 560037

Complaint -

I was declared one of the winners of the aashirvaad atta lottery contest which was run between 6th july 2019 to 13th september 2019. This is the message which i got -

"dear shabana naik, congratulations! You’ve been chosen as winner in aashirvaad atta contest. You’ve won a year long supply of aashirvaad atta. Kindly click on following url and provide your details. http://aashirvaadatta.com/register?mobile=OTg4NjI3Mzk0OA== we’ll contact you shortly to help you claim your gift. T & c apply*."

After receiving this message the details, such as address, contact, phone number and others were provided on the same day.

I did not receive any call for the confirmation of my address after that.

After 15 days, (As mentioned in their t&c - winners of the contest will be announced on the aashirvaad atta www.aashirvaadatta.com within 15 days from the entries being received on a particular day) when i could not find my name on the winners list i intimated them on their helpline number[protected], that my name was not published, initially they said its taking time as there are so many winners, i should not worry it will come up soon.

So i thought to intimate them via mail on september 9th, 2019, pls refer below. To which they replied on mail that there's some glith why my name didnt came up on the list and assured me that i am one of the winners and need not worry. Itc can check all the call records for the communications.

And from here they started misleading me with one after the other useless explanations. Today (08/01/2020) i received one of their call saying that since i have not submitted my details withing 24hrs as mentioned in their terms and conditions, i will not receive the benefits ie 1 aashirvaad atta pack of 10 kg per month.

My question is,

Why are you telling this to me now?
Please show me the proof that i have responded late?
And, why even after so many mails and communications assuring me of my winnings you are saying this now?

Please explain.

I have already voiced my concern to ceo sanjiv. [protected]@itc.in and support team.

Previous communications
_

[protected]@yahoo.co.in
To:itc cares, [protected]@itc.in, sanjiv. [protected]@itc.in

8 jan at 1:12 pm

Hello itc team,

This is really a very bad customer service, this should not happen from a company like itc. I have been repeatedly calling on your customer care number[protected] since september 2019 regarding my concern. Please see below in my complaint 77470. I haven't received any winnings so far.

I am shocked at your service. The customer care people were just trying to pacify my concern by giving some soothing reasons which they are not committing to. You can check all my call logs. This is what they are saying - "you will get your atta by nov 15th", then on another call, "you will get by end of november", on one call recently, the customer care person monika @ 3:45 pm 7/01/2020 said that i will write your concern to the respective team, i asked please mark a copy to me, but i didn't receive any mail. Now today one of the representative anukriti said @10:27 am that i will get the atta by jan 15th, also she said that i will receive a call within an hour which i didn't receive so far. This is gross violation of your ethics. We feel cheated with this kind of behaviour.

I am consolidating all my call logs, emails, and recordings. What i am thinking of doing initially is that i will make it public. And will surely ensure that people know about your company's ethics.

I am helpless to take such action as i am tried of fake promises made by your team.

Requesting a call back.
Requesting a reply.
Requesting an early resolution.

Thanks,
Sanjoy dutta
[protected]

Hide original message

On oct 4, 2019 4:58 pm, sanjoy dutta wrote:
That is a very good satisfying reply. Thank you very much for the same.

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

On friday, 4 october, 2019, 04:55:23 pm ist, itc cares wrote:

#- please type your reply above this line -#
Your request (77470) has been updated. To add additional comments, reply to this email.

Lydia md (Itc cares)

Oct 4, 16:55 ist

Dear mr. Sanjoy,,

We regret the inconvenience caused. We've got it checked and due to some back-end issue, your name was missed out in the winners list. We are getting the same rectified, allow us some time for the same.

However, rest assured, your winner message is a proof of you winning the atta lottery, and you will receive the free atta as promised post oct 19.

Regards,
Lydia
Itc cares team

Sanjoy dutta

Sep 25, 11:50 ist

Fyi

Sending your again, please look below for my concern.

Thanks,

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

— forwarded message —
From: sanjoy dutta
To: itc cares
Sent: sunday, 22 september, 2019, 07:29:13 pm ist
Subject: re: [itc cares] re: crm_query_77470_atta_low_promo

Hello itc team,

With lot of anxiety i am writing this mail. Please refer to complaint ref no. 77470.
This is regarging the aashirvaad atta lottery contest. My concern is, that even after receiving the winning message from the contest as mentioned below, i am still not finding my name in the winners list published in http://aashirvaadatta.com/winners. the competition is already closed as on september 13th. Please check the details thoroughly and assure us of our prize, otherwise your trust and reliability will be a question in future.

Sending you all the details here again -

Name : shabana naik or sanjoy dutta
Ph: [protected]
Email id: [protected]@yahoo.co.in
Address : #173, 4th cross, 2nd floor, hanuma reddy layout, chinnapanahalli, marathalli, bangalore - 560037

Batch no: 25b. M6

Looking forward to your reply soon

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

On monday, 9 september, 2019, 09:01:30 pm ist, itc cares wrote:

Sanjoy dutta

Sep 22, 19:29 ist

Hello itc team,

With lot of anxiety i am writing this mail. Please refer to complaint ref no. 77470.
This is regarging the aashirvaad atta lottery contest. My concern is, that even after receiving the winning message from the contest as mentioned below, i am still not finding my name in the winners list published in http://aashirvaadatta.com/winners. the competition is already closed as on september 13th. Please check the details thoroughly and assure us of our prize, otherwise your trust and reliability will be a question in future.

Sending you all the details here again -

Name : shabana naik or sanjoy dutta
Ph: [protected]
Email id: [protected]@yahoo.co.in
Address : #173, 4th cross, 2nd floor, hanuma reddy layout, chinnapanahalli, marathalli, bangalore - 560037

Batch no: 25b. M6

Looking forward to your reply soon

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

Itc cares (Itc cares)

Sep 9, 21:01 ist

Dear mr sanjoy dutta,

We acknowledge receipt of your email regarding our product. Your query is under process and we will revert soon.
Kindly use the above quoted ref no. 77470 for any future correspondence on the subject to facilitate quicker resolution.

Warm regards
Anup
Itc cares team
Arabinda kumar sahoo

Sep 8, 21:19 ist

Shabana naik or sanjoy dutta
[protected]@yahoo.co.in
Hi, i am writing this mail to raise my corcern realting to the aashirvaad atta lottery competition. I am unable to find my name in the list of winners even after 15 days. I have received this message - "dear shabana naik, congratulations! You’ve been chosen as winner in aashirvaad atta contest. You’ve won a year long supply of aashirvaad atta. Kindly click on following url and provide your details. http://aashirvaadatta.com/register?mobile=OTg4NjI3Mzk0OA== we’ll contact you shortly to help you claim your gift. T & c apply*."after receiving this message the details, such as address, contact, phone number and others were provided. However i am still to get any response. My given contact number is [protected]. Please let me know if i am still in the competition. I am very much hopefull about it. Looking forward to your reply.
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