[Resolved] ITC — Delivered forged KING's and LIGHT'S Cigeratte in Khammam-Sri Sai Priya Kiranam

Nari123

Oct 11, 2023

Address: H.NO. 11-10-630, burhanpuram, khammam, khammam town and district 507001

Dear Sir,

This is Rajani G running a small kirana shop at my house i.e. H.No.[protected], burhanpuram, Khammam. Yesterday I purchased Kings and Lights cigarette's at Bhadram, who is sales person Subbarao, Distributor, Khammam District. In this packs 1 forged Light's pack identified when the customer asked a cigerette. The next minute I intimate the sales person about this incident happend and replace the new pack and handover the forged pack to him. He said not in my hands. The same happened today also. Today I got 2 forget cigeratte pack i.e. 1 Light and 1 King. The same intimate to the sales person and he is not answer properly.

I am requesting you kindly replace the original cigerette packs. Let me know how i purchase your company cigerette without forged.

I bring this incident to your notice when i found. The same happend in so many mini shops at Khammam.

Even though the distributor not taking any action against forged cigeratte packs or this incidents not escalate to him i don't know.

Kindly taking the initiation against forged cigeratte packs and replace my cigeratte packs.

Thanking you Sir,

Regards,
Rajani G.

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Oct 11, 2023

Complaint marked as Resolved

Dear Sir, This is Rajani G running a small kirana shop at my house i.e. H.No. 11-10-630, burhanpuram, Khammam. Yesterday I purchased Kings and Lights cigarette's at Bhadram, who is sales person Subbarao, Distributor, Khammam District. In this packs 1 forged Light's pack identified when the customer asked a cigerette. The next minute I intimate the sales person about this incident happend and replace the new pack and handover the forged pack to him. He said not in my hands. The same happened today also. Today I got 2 forget cigeratte pack i.e. 1 Light and 1 King. The same intimate to the sales person and he is not answer properly. I am requesting you kindly replace the original cigerette packs. Let me know how i purchase your company cigerette without forged. I bring this incident to your notice when i found. The same happend in so many mini shops at Khammam. Even though the distributor not taking any action against forged cigeratte packs or this incidents not escalate to him i don't know. Kindly taking the initiation against forged cigeratte packs and replace my cigeratte packs. Thanking you Sir, Regards, Rajani G.

ITC customer support has been notified about the posted complaint.

Oct 18, 2023

Updated by Nari123 issue not resolved. I didn't get back any thing. How it resolved.

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Comments

ITC Customer Care

from Kolkata, West Bengal

Nov 4, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at [protected]@itc.in.

Regards,
ITC CARES TEAM

[email protected]

Apr 13, 2024

Hello, the cigerrates which I am buying have no taste, no smell. It's only air and sometimes it tastes bitter. I don't what happened to you cigerrates quality. They are fake cigerrates or something is wrong with your quality. Please suggest where can I buy good quality original cigerrates from?