ITC — Black substance in B natural Guava Juice

I had purchased tetra pack of B-Natural juice- Guava Flavour from Ratnadeep in Hdernagar hyderbad.

I and my child have been drinking the juice since bought it and while we poured out the last glass from the pack, some skin like substance came out into the glass with black impurities. It has really scared me cause even my child had been drinking it.

We would like to bring this to the company's notice as it poses as a health hazard, especially when we are in such a crucial time where health has to be given priority. When we trust a company to use it's products, the last thing we expect if for this kind of disappointment. More so, when the company is as big a name as ITC.

Please look into the matter and take necessary action or else we would be forced to file a complaint in the consumer court and with the food authorities.
+2 photos
Was this information helpful?
No (0)
Yes (1)
ITC customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2022
ITC Customer Care's response
Hi,

We acknowledge the receipt of your complaint. Be rest assured that utmost attention is paid to quality. Your complaint will be forwarded to the concerned team for relevant action. Please call us at[protected] or email us at [protected]@itc.in for further assistance.

Warm Regards,
ITC Cares Team
Verified Support
Nov 12, 2022
ITC Customer Care's response
Hi,

We acknowledge the receipt of your complaint. Be rest assured that utmost attention is paid to quality. Your complaint will be forwarded to the concerned team for relevant action. Please call us at[protected] or email us at [protected]@itc.in for further assistance.

Warm Regards,
ITC Cares Team
Complaint comments 

Comments

This is something happen with me as well something black substance came into same brand (B-natural) guava juice. Kindly let us know why this is happening

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ITC
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    600
    Pending
    208
    Resolved
    100
    ITC Phone
    +91 33 2288 9371
    ITC Address
    37 J. L. Nehru Road, Kolkata, West Bengal, India - 700071
    View all ITC contact information