ITC — haven't refunded my money

I stayed in itc royal bengal kolkata on 24 th june. At the time of check in 3000 rs was pre authorized against my credit card. But there were no expenses. But still two weeks passed by, the amount is yet to be refunded to my card. I called many times but they are not following up and not helping me.

Reservation no: 8118332 under the name of soumyadip chanda
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ITC customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2019
ITC Customer Care's response
Dear Sir,

We acknowledge receipt of your email regarding our product. Kindly contact the ITC Royal Bengal Hotel for your complaint. The details are given below.

Tel: +[protected]
Email: [protected]@itchotels.in

Warm Regards
Anup
ITC Cares Team
Complaint comments 

Comments

Hi this is L. Rakesh Kumar i purchased itc dark fantasy in reliance.i open one biscuit packet i found small white colour weevils. i am very disappointed itc quality very bad. please take the action and find attached photos and videos.
My mobile number [protected] mail id [protected]@gmail.com
Batc no 14:20 12A11 pkd:12/06/19

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