ITC — itc mughal

Address:

Taj Ganj, Agra, Agra, Uttar Pradesh, 282001

Dear sir,
Sub : horrible stay at itc mughal agra on 19.07.2019
Over the years i have been staying in various itc hotels and i am also club itc member and it is known for it’s hospitality which i used to tell my family as they have not stayed earlier in any itc
I have been in a pleasure trip to agra on 19.07.2019 along with my family and booked to itc mughal. I have a horrible experience which my family never expected from itc. We are travelling the whole day and checked in you hotel at 19.00 hrs and desk officer was mr. Chetan joshi and we requested for one hour late check out which he refused in a very rude way and we have been allotted room no. 432 & 431. After the check in, he does not even bother to call some body to show our room. Lastly we search our room on our own with the help of bell boy to put the luggage in the room. My family was shocked by the cultural difference as we are staying in hotel shangri-la’s-eros in new delhi
The washroom of room no.-432 was water clogged and it was not draining and it was having damp. Moreover to my surprise the floor digging was going on in upper room from 9.00 hrs on 20.07.2019 and nobody could stay in the room due to the high noise. I made a complaint in the front desk that how someone could allot a room like that and it is punishment and indicates that you should check out early.
We are checking out at 12.30 hrs and my daughter was told to the desk manager (Mr. Chetan joshi) to process checking out and he simply talking in mobile and ignoring us. My daughter got angry and call front office manager mr. Ankit manocha. His behaviour was very nice and pleasant. We want to know that what action to be taken against mr. Chetan joshi for humiliation and he should be kicked out and these type of officer spoiling the reputation itc. We have dinner at your peshwara restaurant and mr. Ankit manocha did not allow us to pay the restaurant bill, though we have insisted for payment as my conscious does not allow as we taken the food. Even i am ready to pay now.
Regards.
Asish kumar ray
Member card no. – c12b3465