Below is the online site where i ordered some items but one of them is not delivered.there is not option to track delivery apart from the order details. The complete order is shown as delivered while one of its big items was missing from the package.
below is the link to the store:
https://itcstore.in/
When I contacted the customer care, there is no response over the phone, while there is a common response via email:
" This is an auto generated mail.
Your request (915555) is being reviewed."
No information of whether the item got sent to some other location or was it cancelled, or is it being refunded or suddenly it went out of stock.
Keeping customers in the dark is a kind of new fashion for ecommerce/delivery companies.
After more than 3 days, there is no response except for the dummy auto-response from email as well as some useless auto-reply in whatsapp which goes like:
"thanks for your feedback. our customer care executives will look into it and contact you asap" Was this information helpful? | 
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