ITC — ITC store refund not credited since two weeks

Order #229806

It's been more than 2 weeks since my ITCstore order was cancelled primarily since they refused to change address. Believe me it's been a nightmare writing emails, calling their customer care with no professional response. Even when ecommerce refunds generally take 4-7 days, there's something fishy going no with ITC store. Their customer executives respond robotically and do not address the mental agony faced by the customer.

It's been a pathetic experience overall!