ITC — ITC STORE scammed me of 1150 rs

TICKET NO-148849, My itcstore account- [protected]@gmail.com I had added 1150rs to my magicbox/wallet
Biggest mistake of my life, while placing the order the wallet got auto debited without even the order being placed and is showing 0rs balance, basically scamming me of my own money for nothing, I've contacted itcstore support over email and call like atleast 10 times now and they keep telling me to wait for 1-2 days every time but nothing ever happens and I'm being made a fool instead I hope its not a fraud didn't expect this from a brand like ITC.