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[Resolved]  ITC — itc welcomhotel chennai

Dear team;

I just checked in to the hotel ; however i was not happy with the staff.
They were wanting to know why i needed 2 keys for the room.
No hotel in the my experience so far including marriot ; leela and starwood group of hotels and many more have never asked me why i need 2 room keys.
Your staff does not need to know why i need 2 keys and if somebody is staying with me. This is the most unethical mode of treatment. This would probably be the last time i would ever stay in this this hotel and i have already told my booking agency for my company - vmware software to take some action against this. Hope somebody knows how to treat a customer.

Regards
Swarnim
[protected]
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Sep 13, 2019
Complaint marked as Resolved 
The issue has been resolved - Do not take it up with the company . They called and Apologised for their mistake and mentioned that it was not the right thing to do Kindly close the case .
ITC customer support has been
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