ITC — Live worms in Aashirvaad Superior MP Whole Wheat Aata 10 kg packet from Jiomart Goa

I bought Aashirwad Superior MP Whole Wheat Aata 10 kg packet from Jiomart Goa on September 13 2023. I opened the packet today on 26 September 2023. It was a shock to see live worms in the packet and the roti made out of aata used from the packet. This is totally unacceptable. Consumers trust ITC that is why they buy your products or else it will be better if you sell only cigarettes at least nobody will complain on that. Don't take consumers for granted. Who's going to take the responsibility if something happens to me or my family. Need a resolution asap.
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Dear Sir,

We acknowledge the receipt of your complaint. Our concerned team is working on your request. To help us assist you further please call us at[protected] or write to us at [protected]@itc.in.

Regards,
Team ITC
Same thing happened with me when i got the multigrain atta. attaching images for proof

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