Itc Ltd — Refund of payments

I have applied for distributorship. But not continued with it. So I have demand refund for payment of processing fee. But relationship manager ask to pay for cancellation and hault etc. Charges but still no refund from company and asking to pay more for refund the amount.
I have total paid 25000/- ( twenty five thousand ) as processing fee + 20000/- ( twenty thousand ) as refunding process. Total is 45000/- ( forty five thousand ) . So here I again request to refund my total amount to avoid further complications.
Thanking you