ITC — Product not Delivered and Refund not given

Address:

https://itcstore.in

Hi Sir,

(1) I have made below order.

Order ID : 542813
Order Dt :[protected]
Order Amt : 3003

(2) Due to Out of Stock, the item "Classmate Octane Gel Pen- Blue & Black (Pack of 25 Pens + 4 Gel Refills FREE)" was not delivered. Its cost was INR 250. Refund Initiated and its Reference is 155968

(3) Till now, I have not received this refund. I have checked with ITC Stores Support via email and phone and below are irresponsible claims.
(a) They say it is credited to "Magic Box" which is attached to my account in ITCSTORE.in. When I checked "Magic Box" itself is not there
(b) They say "Magix Box" is undergoing changes. Soon, it will be available. There is no ETA they can give. It is more than 2 months now
(c) If I request refund to bank account, they say it is not possible because it is already given to "Magix Box". If I ask where is "Magic Box", they say it come soon.

I feel completely cheated.

Please help to address this issue.

Thank you,
Rama Chandra.
[protected].