ITC — Short supply

I placed an order for the material on-line and paid in advance to your company with order ref #230588. I recieved short of material for which i maid complains vide ref no. #57620 through mails and customer care and got the reply that i will get the refund with in 24 hours..It seems i am being fooled for the last four months which has harassed and mentally tortured me.
kindly do the needful at your end as soon as possible else i will be taking legal action at your risk and cost.
Charanjit Singh
Mobile no. [protected]