ITC — Urgent: Delayed Delivery of Order ID:[protected]

Dear ITC,

I am writing regarding my recent order with Order ID:[protected]. According to the delivery details provided, my order was scheduled to be delivered on 23rd December 2023. However, I am disappointed to inform you that the order has not been delivered on time.

I had been eagerly anticipating the arrival of my order, as it was meant to be a crucial part of my planned activities. Unfortunately, not only was the order delayed, but I also did not receive any communication from your support team notifying me about the delay. This lack of information has caused severe inconvenience and distress on my end.

To ensure that I was available to receive the order, I took the necessary steps to cancel or reschedule my prior commitments and made necessary arrangements. However, despite my preparations, I have not received any updates or explanations regarding the delay.

Considering the overall circumstances, I kindly request Mr. PURI immediate attention to this matter. It is my utmost priority to have the order delivered at the earliest convenience. Additionally, I request a thorough explanation for the delay and any inconveniences caused.

I value my relationship with ITC Store and have always been pleased with the quality of products and services provided. Therefore, I trust that you will take prompt action to resolve this issue and provide a satisfactory solution.

Please respond to this email as soon as possible, acknowledging receipt of my complaint and providing an update on the delivery status of my order. I sincerely hope that we can reach a resolution promptly and maintain the positive customer experience I have come to expect from ITC Store.

Thank you for your immediate attention to this matter.