[Resolved]  Itzcash Card — refund was not received in my account

Address:Ludhiana, Punjab, 141008

I cancelled my ticket on 15th jun, 2018 which i booked via itz's payment gateway. The amount should have been refunded by 16th jun, 2018 but has not been refunded even after 10 days. According to irctc the ticket has been cancelled and the amount has been sent to itz but the refund has not been credited to my account.
My account is obc bank
Cancellation id - [protected]
Transaction id-[protected]
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Mar 16, 2018
Complaint marked as Resolved 
ItzCash Card customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2018
ItzCash Card Customer Care's response
Dear Sir,

As per our telephonic confirmation done today your query has been attended and resolved.

For any other assistance, please feel free to call us on [protected]/61125757. We shall be happy to be of assistance to you.

Regards,
EbixCash Customer Care Team.
Complaint comments 

Comments

SIR itzcash ko 50000 payment kiya hun. amount debit ho gya mere acount se . lekin itzcash company ko nhi mila amount.plz solove and give TXID ID

PAY ID-[protected]NA
MOB-[protected]

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