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Ixigo Complaints & Reviews

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Updated: Aug 23, 2025
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Ixigo reviews & complaints page 26

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A
Ajay Sud
Dec 25, 2021
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Dear sir,
I m attechment regarding receipt of email from ixigo refund...
However..it is intimated that money has not been credited in my bank account.
For necessary action please.

Major General Ajay Sud

Hey ixigoer,

The email address [protected]@ixigo.com is no longer in use. Sorry for the inconvenience caused to you.

For any queries related to your ixigo booking, please visit the Customer Service section on the ixigo app.

Cheers!
Team ixigo

Note: This is an autogenerated response, Please do not reply

नमस्कार ixigoer,

यह ईमेल आईडी [protected]@ixigo.com अब सक्रिय नहीं है। आपको हुई असुविधा के लिए खेद है।

कृपया अपनी ixigo बुकिंग संबंधी किसी भी प्रकार के सवाल-जवाब हेतु ऐप के कस्टमर सर्विस सेक्शन पर जाएँ।

शुभकामनाओं सहित
टीम ixigo

ध्यान दें: यह एक ऑटो-जनरेटेड रिस्पॉन्स है। कृपया इसका उत्तर ना दें।
+1 photos
Ixigo customer support has been notified about the posted complaint.
Dec 25, 2021
Updated by Ajay Sud
Dear sir,
IRefund transfer of Rs. 8240/ ARN: ADC3YKX3J46O7GDUO
I m attaching regarding receipt of email from ixigo refund...
However..it is intimated that money has not been credited in my bank account.
For necessary action please.

Major General Ajay Sud

Hey ixigoer,

The email address [protected]@ixigo.com is no longer in use. Sorry for the inconvenience caused to you.

For any queries related to your ixigo booking, please visit the Customer Service section on the ixigo app.

Cheers!
Team ixigo



Note: This is an autogenerated response, Please do not reply







नमस्कार ixigoer,

यह ईमेल आईडी [protected]@ixigo.com अब सक्रिय नहीं है। आपको हुई असुविधा के लिए खेद है।

कृपया अपनी ixigo बुकिंग संबंधी किसी भी प्रकार के सवाल-जवाब हेतु ऐप के कस्टमर सर्विस सेक्शन पर जाएँ।

शुभकामनाओं सहित
टीम ixigo

ध्यान दें: यह एक ऑटो-जनरेटेड रिस्पॉन्स है। कृपया इसका उत्तर ना दें।

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    Prasenjeet Sengupta
    from Rourkela, Odisha
    Dec 25, 2021
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    Address: Chhend Colony, Phase-1, Plot No-E/133, Rourkela, Odisha, Sundergarh, Pin-769015.

    My train was canceled by IRCTC on 22nd December. And IRCTC had also confirmed that the train has been completely canceled but Neither IXIGO is returning my money. And they say that IRCTC is not giving them money. So it became like a disturbing thing. If the train has already been cancelled, then why are IRCTC and Ixigo withholding my money. And telling me the rules.
    +6 photos
    Ixigo customer support has been notified about the posted complaint.
    Dec 26, 2021
    Updated by Prasenjeet Sengupta
    What happened ? Till now my issue is not resolve. When It will be ? And when I got my refund ?
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      S
      Sweta Choudhuri
      Dec 25, 2021
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      On 23rd December I have booked a train ticket (12839- HWH MAS SUF express), but the booking was failed. In the query section of the app the ixigo authority assured that I would get my money back on 24th December. But till now I have not got my refund, and as far as I can see in the app they have not even processed the whole matter. I want 2168 rupees back as early as possible .
      +1 photos
      Ixigo customer support has been notified about the posted complaint.
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        Q
        quietstormak
        from Bhopal, Madhya Pradesh
        Dec 25, 2021
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        I haven't yet received refund of the the following cancelled tickets-
        1) trip id- IXITR[protected]
        2) trip id- IXITR[protected]
        Ixigo customer support has been notified about the posted complaint.
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          S
          SARFARAZ KALIWALA
          Dec 24, 2021
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          ARN No for Refund

          As per our records, your refund against the BOOKING ID: IXITR[protected], refund has not been received.

          And if generated from your end, I would need ARN No for the same !...
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          D
          DhruvOswal
          from Pune, Maharashtra
          Dec 24, 2021
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          Website: www.ixigo.com

          I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the free cancellation. (Screenshot of the booking and payment details attached)

          I want the customer service to refund the amount of Rs 664 which was the ixigo assured fee as I do not want it and have been wrongfully charged for the same.

          I have been constantly trying to reach out to them but the chat bot does not connect to a customer service officer and also their customer care number does not connect to anyone with whom I can speak on the matter

          I have been using ixigo for a long time now for booking tickets and if they do not co-operate to refund the amount wrongfully charged then I'll have to stop using their services
          +2 photos
          Ixigo customer support has been notified about the posted complaint.
          I found an email ID of Ixigo but it is not operational and their customer care number also doesn't connect to any customer service agent. There is also no response from their side yet on this complaint posted.
          Please try to make my grievance reach the ixigo executives
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            Y
            Yash Thakare
            Dec 24, 2021
            Resolved
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            Resolved

            My money deducted from my bank but ixigo not booked
            Details:
            Ixigo website
            Doj : 28 dec 2021
            Name : Sanju Thakare
            Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source.
            Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money.
            Jan 31, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
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              N
              Nics malviya
              Dec 23, 2021
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              Sir i regret to inform you that i transfer my money from ixigo max account to my bank account but it not come yet to my account
              ixigo conform me that refund was transferred successfully but i not yet come to my account
              +1 photos
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                A
                Ankit Sharma 7
                from Patna, Bihar
                Dec 23, 2021
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                Website: Ixigo

                I booked my ticket on 22/12/21.
                That was of amount ₹743 but by mistake I refresh that page during booking so it got cancelled but my money was paid to company.
                And after investing I got to know that my money was in ixigo money. Where there was a option that showing you can transfer your money to your account, so I clicked on that, after that a notification flashed that is saying your money has been transferred to your account, but till now i didn't receive my money.
                +1 photos
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                  B
                  BG Siddhesh
                  Dec 22, 2021
                  Resolved
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                  Resolved

                  Website: Ixigo.com

                  I booked a train ticket of 25 december evening and the money was deducted from my account but the booking was not succesful and they told me they will refund my money and 48 hours have passed but no money has been credited to my account . Pls help as i desperately need my money back it was almost close to a 1000 rupees for 2 tickets.
                  Dec 23, 2021
                  Complaint marked as Resolved 
                  They refunded a few hours after my complaint on this site thank you ixigo they didn't even cut a single rupee.
                  Ixigo customer support has been notified about the posted complaint.
                  Hi Rajesh,
                  Your Miryalaguda (MRGA) - Guntur Jn (GNT) train booking for RAJESH KHANNA, PRIYADARSHINI, with PNR: [protected] has been cancelled. Booking ID: IXITR[protected]
                  As you opted for free cancellation, a refund of Rs.180 has been initiated. It should reflect in your account by 25 Dec 2021
                  For any queries, please visit our Customer Service section: https://ixtr.app.link/help
                  Thank you
                  Team ixigo still not received
                  Please clear issue ASAP
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                    Y
                    Yamuna_01
                    from Trivandrum, Kerala
                    Dec 19, 2021
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                    I was booking my bus tickets and payment was successful but then my ticket is not confirmed.

                    The payment id was
                    pay_IZNVTLmLTFqo87

                    It was done on 19th December 2021 at 8:40pm
                    Ixigo customer support has been notified about the posted complaint.
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                      V
                      Varshasarah
                      Dec 18, 2021
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                      I have booked a bus ticket from athani to pune on Dec 26th 2021 10:05 am to 5:00 am
                      Booked ticket on December 18 Dec 2021 th the amount was paid through upi payment, payment is successful of INR 1815 but the ticket was not confirmed. I am unable to contact any customer service too. Please resolve this
                      Ixigo customer support has been notified about the posted complaint.
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                        V
                        Varshasarah
                        Dec 18, 2021
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                        Website: Ixigo.com

                        I have booked bus ticket for travelling from athani to bangalore through ixigo but ticket amount 1815/-was deducted but eticket was not received. I made the payment through gpay.
                        Ixigo customer support has been notified about the posted complaint.
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                          C
                          chagni
                          Dec 18, 2021
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                          Address: 472/3, PASCHIM PURI, NEW
                          Website: www.ixigo.com

                          On[protected] I booked a railway ticket through ixigo site Under PNR No.[protected] Train No. 04564 Goa Sampark Kranti Spl and paid
                          Rs.6167.03 from googlepay.
                          The ticket was cancelled on 20-10-21 and IRCTC refunded Rs.5670.00on 23-10-21, but amount is neither received in account or not showing in ixigo money account,
                          Ixigo customer support has been notified about the posted complaint.
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                            R
                            radhika.bangar
                            from Jalgaon, Maharashtra
                            Dec 15, 2021
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                            Hello ixigo,
                            I tried to book a ticket but due to some internal error in your app the booking was not completed but ticket fair has been debited. Kindly refund my money.
                            Screenshot attached FYR.
                            Regards,
                            Radhika Bangar
                            +1 photos
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                              S
                              Shikky Shimmy
                              Dec 15, 2021
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                              I booked a bus ticket in A1 travels on 15/12/21. from Coimbatore to marthandam on date 21/12/21. After selecting seat and putting passenger details Money deducted from my account. But ticket not booked. Now in ixigo app shows no previous booking.
                              Booking date : 15/12/21
                              Travels name: A1 travels
                              App used : ixigo
                              Money deducted: Rs 684
                              Contact no [protected]
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                                G
                                game era
                                Dec 14, 2021
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                                Booking ID: IF[protected]
                                First time using, will not use again. I thought its smooth and streamlined, but it seems it's ongoing for customer who uses this service.
                                Booked flight but no booking confirmed yet.
                                Always same message wait for 2 hours..
                                I won't recommend it.
                                Ixigo customer support has been notified about the posted complaint.
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                                  I
                                  Ixigo customer care number-933-9433-406 refund amount coming..
                                  Dec 14, 2021
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                                  Address: Delhi

                                  I have transferred the money into my bank account but it has been reversed due to ixigo money transfer failure but I can't see any money in my ixigo money wallet or bank.
                                  Ixigo customer support has been notified about the posted complaint.
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                                    Ixigo customer care number-933-9433-406 refund amount coming..
                                    Dec 14, 2021
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                                    Address: Delhi

                                    Le travenues technology pvt ltd ref no [protected] for non booked rly tikt
                                    Ixigo customer support has been notified about the posted complaint.
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                                      Ixigo customer care number-933-9433-406 refund amount coming..
                                      Dec 14, 2021
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                                      Address: New Delhi, Delhi

                                      Ticket not book, not showing in ixigo history failed or something, and money deducted …
                                      I don’t know what to do...
                                      Ixigo customer support has been notified about the posted complaint.
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