Ixigo Complaints & Reviews

I received the message from ixigo regarding the cancelled ticket refund amount

Hitesh, your train booking for Hitesh, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.180 has been initiated. It should reflect in your account within 2 days depending on your bank procedure.

But amount not refunded to my bank account. Kindly do the needful.

Regards
Hitesh

As per company policy I'm eligible for refund before 19:40 PM. if I'm cancelling my ticket before 19:40 pm then cancellation charges will be deducted Rs. 387. but they're not showing any refunds amount for PNR number [protected].

Again Payment deducted by ixigo. But they're not showing any trip history and till I didn't get any tickets. I have the transaction I'd - T2201071722577822958220

IXIGO charging Agent fee also but there is several issues in app there is no service of proper customer care.

Company is not responding nor releasing full refund inspite of two communications from Air vistara to release full refund for both tickets as the flight did not operate.

Full money yet not released, however, airlines has already instructed you to release full refund as the flight was cancelled by air vistara. Extracts of mail dated 18.12.2021 is quoted for your records and matter to be addressed:-
Quote
"I had booked ticket UK 614 from Udaipur to Mumbai scheduled at 14.20 hrs for 19th December, 2021 on 4th December, 2021 and had paid Rs. 5536/-.

On 9th December, 2021 on my request, the travel date was rescheduled to 17th December, 2021 and I had paid Rs. 3047/- as differential fare charges.

Total amount paid comes to Rs. 8583/-. Since the flight was cancelled by you for 17th, I made another booking by Indigo Airlines and travelled.

You are requested to initiate the refund to my account thru same payment mode and send me the confirmation on the same immediately.

Thanking you

Jagdeep Vyas

[protected]"

Unqote

I have send several mails but it seems you are not wanting to return my hard earned money without assigning any reason or justification. I am the sufferer and you are making money in between for not rendering the services of the travel as per the ticket issued by you.

All litigation costs shall be recovered from you if you fail to refund full amount of Rs 8583/-.

Jagdeep Vyas

I made payment thru ixigo website to travel Chennai to sankarankovil . They deducted money from my account however there is no response of booking . There is no courtesy message for receiving but payment gate shows as LE TRAVANUS TECHNOLOGY. Not able contact there representative. Seems to fishy

Booked tickets to goa. Later modified it but the revised ticket details not received. Want refund.

My name is prachi soni, i have booked 2 bus tickets from damoh to indore for tomorrow, my money has been deducted and ixigo has received my payment but ticket is not booked and nothing is appearing in app's booking section, and there helpine no. Is useless and there email id as well there is not any possible way to contact, please look into it, after all it's my hard earned money

Booking ID: IF[protected] Refund still pending, please check and confirm

I tried reaching ixigo customer care chats still I am not getting my refund

Please kindly help as I had cancelled on 21 Dec and today is 4 Jan, 2022

मेने आज बुकिंग कीया लेकिन हुआ नही मेरा पैसा अभी तक नही मीला 968 रुपये कटा है लेकिन अभीतक पैसा नही मीला ठाणे से जालना बुक कीया था 6 सिट Refund of Rs. 968.45 has been credited for your booking with booking ID: IXITR[protected]

My flight got cancelled

My ticket not confirm your payment debited please my amount refund..

I haven't yet received refund of the the following cancelled tickets-

I’m Snehitha. I’ve booked a flight ticket on 26th December 2020. It’s a direct flight from Hyderabad to Madurai on.....

Due to some circumstance train has cancelled...

I have book my ticket from delhi cantt to marwar junction on 31-12-21 but due to some circumstance train has cancelled...

My flight got cancelled by airlines and i have received the invoice from airlines of refund.
Below are the pnr P3IHHL and GC34YA. Please look into this

To
Ixigo emai sent 29.12.21

Dear Sir,

Please refer to the following trailing emails:

1. My email to Air Vistara and copy marked to you on 18.11.2021.
2. Reply from Air Vistara to me dated 27.12.2021.

As confirmed by the airline both refunds must have been received by you by now and you are required to initiate refund to my source account instantly without any delay.

Your confirmation awaited in anticipation.

With Regards

Jagdeep Vyas
[protected]

Sent from Mail for Windows

[protected] Forwarded message[protected]
From: Vistara Customer Care
Date: 27 Dec 2021 22:37
Subject: Fwd: Re: Fwd: PNR No. RD2IV4 - Udaipur to Mumbai Flight
To: JAGDEEP VYAS
Cc:

Greetings from Vistara.

We apologize for the delayed response.

With regards to your email, we would like to inform you that as we have checked your travel agent has canceled the flight on 10 Dec'21 and same day refund was processed as per the fare rules under the booking reference number RD2IV4 for 19th December, 2021 travel. Also have asked agent to refund the full amount.

However, we have processed the remaining refund of INR 3032 on 27 Dec'21 against the ACM number to your travel agency for 17th December 2021 travel.

We would request you to please get in touch with your travel agent to claim the refund post 4-5 working days as the refund will take 4-5 working days to reflect in your travel agent's account.

We appreciate your kind understanding in this regard.

Please write us back in case of further assistance.

Thank you for contacting Vistara.

Regards,
Anamika Gautam
Senior Executive-Customer Relations

TATA SIA Airlines Limited

W: www.airvistara.com

24*7 Helpdesk Number:[protected]

My failed booking id IXITR[protected]

I’m Snehitha. I’ve booked a flight ticket on 26th December 2020. It’s a direct flight from Hyderabad to Madurai on 30th Dec on the name of Sahithi. Initially after I booked the ticket it showed ticket confirmed and the also received the confirmation mail. Then received payment received mail. But later I’ve received a mail of payment failed. Hence I’ve booked another ticket. However I’ve later received a mail few hours later from indigo that the ticket has confirmed. Since I’ve already booked another ticket, I’ve canceled this. Kindly check the attached email screenshots and grant me full refund.

I have book train for ms maq express on jan 09 2022. Amount debited from google pay. But ticket booking not confirmed and not showing in app too. Please resolve it immediately, it’s urgent